Henry Mutale
Fort Lauderdale,FL
Summary
Adept at enhancing security and customer service at establishments like Sea Club Resort, I excel in vigilant surveillance and effective communication. Leveraging skills in crime prevention and team collaboration, I've significantly improved safety protocols and customer satisfaction. My proactive approach and adaptability ensure optimal outcomes in dynamic environments.
Overview
14
14
years of professional experience
Work History
Unarmed Security Guard
Sea Club Resort
12.2014 - 07.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
Sales Associate
Walmart
03.2013 - 11.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Barback/Busser
Tommy Bahama Restaurant & Bar
02.2012 - 01.2013
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Service Deli Clerk
Albertsons
08.2010 - 12.2011
- Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
Education
Security License Class D&G -
Florida Security Licensing & Firearms
Fort Lauderdale, FL06.2023
HVAC Technician -
South Florida Academy
Fort Lauderdale, FL02.2023
GED -
Seminole State College of Florida
Sanford, FL2008
Skills
- Facility Security
- Crowd Control
- Patrolling Techniques
- Situational Awareness
- Property Patrol
- CCTV Monitoring
- Perimeter Patrol
- Crime Prevention Strategies
- Vigilant Surveillance
- Loss Prevention Tactics
- Accident Investigations
- Team Player
- Active Listening
- Customer Service
- Ground Patrol
- Punctuality
- Surveillance
- Patrolling
- Honest and Dependable
- Reliable and Responsible
- Theft Prevention
- Adaptable and Flexible
- Cooperative Attitude
- Security camera monitoring
- Crime Prevention
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Decision-Making
Timeline
Unarmed Security Guard
Sea Club Resort
12.2014 - 07.2024
Sales Associate
Walmart
03.2013 - 11.2014
Barback/Busser
Tommy Bahama Restaurant & Bar
02.2012 - 01.2013
Service Deli Clerk
Albertsons
08.2010 - 12.2011
Security License Class D&G -
Florida Security Licensing & Firearms
HVAC Technician -
South Florida Academy
GED -
Seminole State College of Florida
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