Henry Nickerson
Houston,TX
Summary
A Renaissance man with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Advanced Auto Parts
Houston, TX
08.2023 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager
AutoZone
Houston
03.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strategy to increase sales and drive profits.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Lead Driver/Dispatcher
Forward Air Solutions
Humble, TX
09.2015 - 04.2020
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
- Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
- Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
- Maintained a clean driving record, adhering to all safety regulations and company policies.
- Served as an ambassador for the company brand during interactions with customers, vendors, and members of the public while on the road.
- Developed strong relationships with dispatchers and warehouse staff for seamless coordination of daily tasks.
Transload Operator
Watco Companies LLC
Houston
06.2013 - 09.2015
- Optimized storage space utilization through strategic organization of railcars and containers within the facility''s yard layout plan.
- Upheld environmental regulations by properly disposing of waste materials and adhering to best practices for spill prevention and control.
- Implemented cost-saving measures by identifying inefficiencies within the operation process and recommending improvements where necessary.
- Identified opportunities for continuous improvement initiatives that resulted in increased overall performance metrics.
Education
N/a - Business Management
Heights High School
Houston, TX05.2005
Skills
- Team motivation
- Product and service knowledge
- Staff Supervision
- Staff Management
Timeline
Assistant Manager
Advanced Auto Parts
08.2023 - 04.2024
Assistant Manager
AutoZone
03.2021 - 04.2022
Lead Driver/Dispatcher
Forward Air Solutions
09.2015 - 04.2020
Transload Operator
Watco Companies LLC
06.2013 - 09.2015
N/a - Business Management
Heights High School