Summary
Overview
Work History
Education
Skills
Timeline
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Henry Norman

Orem,UT

Summary

Accomplished Project Manager with a proven track record at Tech2Mark, adept in project management and team supervision. Enhanced team efficiency and customer satisfaction through innovative process improvements and effective coaching. Excelled in maintaining high-quality standards, ensuring workplace safety, and meeting critical deadlines. Demonstrated exceptional attention to detail and conflict resolution skills.

Overview

9
9
years of professional experience

Work History

FES Team Lead

Reddyice
03.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

Project Lead

Conquest Homes
03.2022 - 03.2023
  • Mentored junior team members, fostering professional growth and increasing overall team efficiency.
  • Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions.
  • Adapted project plans in response to changing requirements, minimizing disruptions to project timelines.

Project Manager

Tech2Mark
04.2018 - 02.2022
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Identified plans and resources required to meet project goals and objectives.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Negotiated and managed third-party contracts related to project deliverables.

Automotive Technician

Firestone
04.2016 - 04.2018
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.

Education

Automotive

Salt Lake Community College
Salt Lake City, UT
04.2018

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance improvement
  • Quality control
  • Workplace safety
  • Complaint resolution
  • Production monitoring
  • Product management
  • Regulatory compliance
  • Client communication
  • Employee training
  • Project management
  • Team supervision
  • Safety

Timeline

FES Team Lead

Reddyice
03.2023 - Current

Project Lead

Conquest Homes
03.2022 - 03.2023

Project Manager

Tech2Mark
04.2018 - 02.2022

Automotive Technician

Firestone
04.2016 - 04.2018

Automotive

Salt Lake Community College

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Henry Norman