Henry Nwaefulu
Harker Heights,TX
Summary
Dynamic professional with a proven track record at Sahel Eye Hospital, excelling in operational efficiency and patient care coordination. Skilled in process improvement and team collaboration, I have successfully implemented training programs that enhanced staff performance and reduced patient wait times, ensuring high-quality service delivery and client satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Essence Behavioral Solutions
04.2025 - Current
- Responded to customer inquiries, providing accurate information and resolving issues promptly.
- Assisted in maintaining customer records and documentation within CRM systems.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Adapted to changing priorities while managing multiple customer requests efficiently.
Direct Care Staff Member
Nightingale Home Health Care
09.2024 - 03.2025
- Assisted clients with daily living activities to promote independence and enhance quality of life.
- Maintained accurate documentation of client care and progress notes in compliance with regulatory standards.
- Collaborated with healthcare professionals to develop and implement individualized care plans for each client.
- Monitored client health conditions, reporting changes to nursing staff for timely interventions.
Department Manager
Access Opthalmic Limited
04.2023 - 06.2024
- Led departmental initiatives to improve operational efficiency and streamline processes.
- Managed team performance through regular feedback and coaching sessions.
- Developed and implemented training programs for staff development and skill enhancement.
- Collaborated with cross-functional teams to drive strategic projects and align goals.
- Implemented training programs for staff, improving productivity and skill development.
Hospital Manager
Sahel Eye Hospital
02.2019 - 06.2024
- Oversaw daily operations, ensuring compliance with healthcare regulations and standards.
- Implemented efficient patient flow processes, reducing wait times and enhancing service delivery.
- Managed departmental budgets, optimizing resource allocation to support hospital initiatives.
- Developed staff training programs, fostering professional growth and improving team performance.
- Collaborated with medical staff to streamline protocols for patient care and safety practices.
- Analyzed operational data to identify trends, driving strategic improvements in service quality.
- Established partnerships with community organizations to enhance outreach and patient education programs.
Sales Manager
Visionpro Nig. Enterprises
04.2014 - 05.2020
- Led sales strategies to exceed quarterly targets and drive revenue growth.
- Developed and implemented training programs for sales team to enhance performance and product knowledge.
- Analyzed market trends to identify new opportunities and adjust sales tactics accordingly.
- Fostered strong client relationships, ensuring high levels of customer satisfaction and loyalty.
Ophthalmic Technologist
Evision Diagnostic Limited
03.2016 - 04.2019
- Conducted comprehensive patient assessments to determine visual acuity and ocular health.
- Operated advanced diagnostic equipment, including optical coherence tomography and visual field analyzers.
- Assisted ophthalmologists in examinations, ensuring efficient workflow and patient comfort.
- Educated patients on procedures and post-operative care to improve adherence and satisfaction.
- Managed appointment scheduling and medical record documentation for streamlined office operations.
- Trained junior staff on best practices in patient care and equipment operation to enhance team performance.
- Implemented process improvements that reduced patient wait times and increased service efficiency.
Education
Post Graduate Diploma - Health Administration
University of Nigeria
Enugu Nigeria 06-2016
Bachelor of Science - Physics
Ambrose Alli University
Edo State, Nigeria 02-2008
High School Diploma -
St Augustines College
Delta State, Nigeria 06-1996
Skills
- Customer relationship management
- Conflict resolution
- Team collaboration
- Process improvement
- Regulatory compliance
- Patient care coordination
- Operational efficiency
- Quality assurance practices
- Sales strategy development
- Appointment scheduling
- Community outreach initiatives
- Healthcare protocols implementation
- Complaint resolution
- Client relations
- Product knowledge
- Team development
- Administrative support
- Microsoft Office Suite
- Customer education
- Product sales
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
Languages
English
Full Professional
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Blogging
- I participate in a variety of outdoor recreational activities
Timeline
Customer Service Representative
Essence Behavioral Solutions
04.2025 - Current
Direct Care Staff Member
Nightingale Home Health Care
09.2024 - 03.2025
Department Manager
Access Opthalmic Limited
04.2023 - 06.2024
Hospital Manager
Sahel Eye Hospital
02.2019 - 06.2024
Ophthalmic Technologist
Evision Diagnostic Limited
03.2016 - 04.2019
Sales Manager
Visionpro Nig. Enterprises
04.2014 - 05.2020
Post Graduate Diploma - Health Administration
University of Nigeria
Bachelor of Science - Physics
Ambrose Alli University
High School Diploma -
St Augustines College