Henry Pham
San Jose,CA
Summary
Reliable clerical intern skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Clerical Intern
Santa Clara County Social Services Agency
San Jose , CA
2022.10 - 2023.12
- Monitored and directed work of lower-level clerks.
- Troubleshot office equipment, computer hardware and software issues.
- Entered data into computer systems to update records accurately.
- Sorted incoming materials according to established procedures.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Answered phone calls and welcomed visitors to office.
- Reviewed documents for accuracy prior to submitting them for processing.
- Greeted customers and provided them with assistance.
- Performed clerical tasks such as photocopying, faxing, scanning documents.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Trained staff members to perform work activities and use computer applications.
- Typed, formatted and edited correspondence and other documents.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Westmont High School
Campbell, CA2022-06
Skills
- Report Preparation
- Contract Review
- Transcription
- Proofreading
- Customer Service
- Clerical Support
- Front Office Management
- Understands Grammar
- Time Management
- English Fluency
- Understanding of Vietnamese (Pronunciation and understanding but I lack vocabulary and reading skills)
- Professional and Mature
- Relationship Building
- Strong Interpersonal Skills
Affiliations
I like technology such as keyboards and computers. I want to compare and see what works well with each other because of the infinite configurations to these things. New innovations come out every year and that adds to my curiosity.
I also like a good story that can be introduced through whatever medium such as a novel, animation, film, or even video games, albeit rarely. I really liked a novel called 'Three Days of Happiness' and another novel turned into a movie called "I Want to Eat Your Pancreas.'
Languages
English
Native/ Bilingual
Vietnamese
Limited
Certification
- High school diploma
References
References available upon request.
Timeline
Clerical Intern
Santa Clara County Social Services Agency
2022.10 - 2023.12
High School Diploma -
Westmont High School
- High school diploma
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