Kingston Lum
San Mateo,CA
Summary
Dynamic Social Services Program Manager with extensive experience at Santa Clara County Social Services Agency. Proven expertise in project management and regulatory compliance, successfully overseeing the creation of new units and enhancing service delivery systems. Skilled in collaboration and data analysis, driving impactful policy changes and program evaluations that improve community outcomes.
Overview
28
28
years of professional experience
Work History
Social Services Program Manager I
Santa Clara County Social Services Agency
05.2015 - Current
- Company Overview: In Home Supportive Services
- Cultivate visible and highly recognized partnerships with community organizations and other County departments or agencies; maintains liaison and represents Agency in contacts with public and private organizations, individual members of the public, and the Board of Supervisors
- Key liaison role with health plans administering the Coordinated Care Initiative including Santa Clara Family Health Plan and Anthem Blue Cross
- Represent IHSS on the CCI Stakeholder Committee & CCI Communications Team to facilitate IHSS integration into a single coordinated system of service delivery as a Medi-Cal benefit
- Works with state and other agencies on interpretation of rulings involving court orders or decisions, legal mandates, or policy changes
- Fair Labor Standards Act: Hire staff, develop policies and procedures, and oversee the creation of an entirely new unit from the ground up
- Plans, organizes, directs and coordinates activities within IHSS composed of staff of various job classifications and bargaining unit associations
- Manage the processing of over 500 new application each month via the Application Readiness Unit
- Assists in the formation of administrative policies, procedures, controls and reporting systems
- Responsibility for assuring compliance with Federal, State and County mandates
- In Home Supportive Services
Social Work Supervisor
Santa Clara County Social Services Agency
07.2012 - 05.2015
- Company Overview: In Home Supportive Services
- Participate as a member of the Coordinated Care Initiative for SCC
- Participate on CCI Stakeholder Committee to support the planning and development and creation of a single coordinated system of service delivery
- Co-chairing the 'No Wrong Door' project via the Center for Leadership & Transformation (CLT)
- Plans, assigns and supervises the work of social services staff in the provision of social work services; guides and assists subordinate staff to develop and improve casework skills and caseload management; determine case assignment on the basis of socio-economic, mental, emotional and/or environmental problems involved as required, evaluate performance of personnel and takes or recommends appropriate actions, and conduct staff meetings and individual conferences
- Review determinations of eligibility for services for conformance with applicable regulations and caseload information; interview complainants and makes the recommended adjustments, address groups interested in public welfare and related services
- Participate in the Business Process Redesign of IHSS
- Train staff on the new business process and software system (CMIPS II)
- Engage in ongoing evaluation, development and improvement
- In Home Supportive Services
Social Work Training Specialist
Santa Clara County Social Services Agency
02.2011 - 07.2012
- Company Overview: Department of Aging & Adult Services
- Planning, developing, implementing, training and evaluating difficult and complex training programs and activities for Aging and Adult Services which includes APS, IHSS, Senior Nutrition Program and Public Administrator/Guardian/Conservator
- Coordinating and scheduling trainers/speakers and completing any paperwork involved
- Facilitating and leading teams/groups on important projects (Adult Services Resource Fair, IHSS BPR)
- Develop training curriculum and/or reference material on specific topics and deliver the training
- Planning, developing and conducting training for newly hired Social Work staff
- Ability to identify training needs, determine objectives, methods of instruction and formulate teaching plans and programs and evaluation methods
- Department of Aging & Adult Services
Social Worker III
Santa Clara County Social Services Agency
09.2004 - 02.2011
- Company Overview: Adult Protective Services (APS)
- Case carrying Social Worker for frail and vulnerable elders and dependent adults
- Working in various capacities (Emergency Response, FAST, Triage, CORE)
- Duties includes assessment, developing service plan, collaborating with law enforcement and other departmental agencies (District Attorney's Office, Public Guardian's Office), receive and evaluate reports, manage and be accountable for ongoing caseload, prepare verbal and written reports in a timely manner, interpret laws and regulation to public/clients, work with resistive clients and provide resources/referrals to the community
- Elder Death Review Team member
- Financial Abuse Specialist Team (FAST) member
- Adult Protective Services (APS)
Social Work Supervisor (WOOC)
Santa Clara County Social Services Agency
01.2007 - 09.2007
- Manage the Intake Unit in APS
- Duties include regulating the flow of intake calls, generate abuse reports and information and referrals based on outcome of calls, review caseloads and abuse reports with staff, conduct in-service trainings, perform collateral work on unassigned cases, conduct individual and group supervision/meetings, attend monthly meetings with union representative, keep tally for database analysis and perform other duties as requested and/or needed
- Supervise Intake, Triage and Core Social Workers
- Participate in daily 2nd level risk analysis & case assignments with other Supervisors & Program Manager
- Work collaboratively with Social Workers, Supervisors and Program Manager on cases
- Field concerns of the public and consult/work directly with difficult cases and conduct public outreach
- Continue to carry cases as needed for Emergency Response and language compatible cases
Social Worker/Case Manager
Golden Gate Regional Center
04.1997 - 09.2004
- Coordinated and linked services for developmentally disabled clients
- Collaborated with various multidisciplinary teams
- Duties included social assessments, case planning, advocacy/outreach, design/monitor/revise/analyze program plans, intake services for new clients, initiate referrals, identify community needs/gaps and generate written reports
Education
Master of Social Work -
San Jose State University
05.1997
Bachelor of Arts - Social Welfare
University of California, Berkeley
05.1993
Bachelor of Arts - Psychology
05.1993
Skills
- Project management
- Policy writing
- Regulatory compliance
- Data analysis
- Program evaluation
- Budget management
- Collaboration with internal and external partners
Affiliations
- Enjoy running, kettlebells, camping, and snowboarding
- Bay Area Social Services Consortium (BASSC) graduate, Class of 2014-2015
Timeline
Social Services Program Manager I
Santa Clara County Social Services Agency
05.2015 - Current
Social Work Supervisor
Santa Clara County Social Services Agency
07.2012 - 05.2015
Social Work Training Specialist
Santa Clara County Social Services Agency
02.2011 - 07.2012
Social Work Supervisor (WOOC)
Santa Clara County Social Services Agency
01.2007 - 09.2007
Social Worker III
Santa Clara County Social Services Agency
09.2004 - 02.2011
Social Worker/Case Manager
Golden Gate Regional Center
04.1997 - 09.2004
Master of Social Work -
San Jose State University
Bachelor of Arts - Social Welfare
University of California, Berkeley
Bachelor of Arts - Psychology
Similar Profiles
Carla VargasCarla Vargas
Client Service Technician Lead at Santa Clara County Social Services AgencyClient Service Technician Lead at Santa Clara County Social Services Agency
Kassandra VelasquezKassandra Velasquez
Intern at Santa Clara County Social Services AgencyIntern at Santa Clara County Social Services Agency
Jacob CervantezJacob Cervantez
Office Specialists II at Santa Clara County Social Services AgencyOffice Specialists II at Santa Clara County Social Services Agency