Henry Pierre Richard

customer service representative

• Flexible customer service representative offering 2 years of success in resolving customer concerns and inquiries.
• versed in accurately documenting call details and preparing reports.
• committed to providing helpful answers and relevant information.
• Headway Survey Agent Feb 2021-Mar22

Market research firm.

Medical surveys to find out what patient thoughts.

Making outbound calls and conducting political surveys into voters thoughts.

Professional experience sales

2019-2020 Trugreen

executed on outbound calling strategy to warm leads .leading to a close rate of 25% which exceeded expectations by 50%.

worked closely with existing customers to understand their needs resulting ,in 400,000 in retention revenue .

Recorded notes in salesforce to on board customer service reps and account manager to customers profiles.

maintained up to date knowledge of sales strategies product offering leading to 225.000 in up sell revenue.

Professional experiences

04/2017-05/2018

Answer inbound calls chats and emails facilitate customer service to confirm patient information and also have to do follow -up call to get medical history for assigned patients.