Henry Pollock
Pflugerville,TX
Summary
Accomplished leader with over a decade of success in large scale operations management, and community focused program development. Proven ability to drive revenue growth, optimize services, and lead high-performing teams while managing multimillion dollar budgets. Skilled in building strategic partnerships, delivering innovative and inclusive solutions, and fostering strong customer and stakeholder relationships. Recognized for care, grit, adaptability, and a relentless drive to exceed targets, with an eagerness to learn and master new technologies. Currently expanding SaaS sales expertise through certifications in HubSpot, Salesforce, MEDDIC, and LinkedIn Social Selling to excel as an Account Executive in a high growth tech environment.
Overview
15
15
years of professional experience
Work History
Recreation Supervisor
City of Round Rock
04.2023 - Current
- Directed sales, marketing, and customer success initiatives for a $3.7M operation, surpassing annual revenue targets by 15%+ year-over-year while streamlining operations to reduce costs.
- Managed a team of 30+ employees, overseeing hiring, training, onboarding, payroll, and day-to-day operations to ensure optimal performance and team success.
- Rebranded the facility, created new revenue streams, and launched sales-driven onboarding that improved conversion rates.
- Managed pipeline for $20M remodel and contributed to $200M expansion plan.
- Collaborated on achieving CAPRA Accreditation, enhancing credibility and strengthening positioning for partnerships and sponsorships.
Recreation Manager
City of Maricopa
10.2021 - 04.2023
- Directed a $1.1M business unit, leveraging data-driven strategies to scale membership revenue from $650K to $1.2M annually (2× growth) with sustained YOY increases.
- Expanded customer base by 83% via targeted marketing campaigns and upsell strategies.
- Developed partnerships to boost qualified lead flow and improve retention.
- Led a high-performing team of 150+ employees across 5 divisions, overseeing hiring, training, onboarding, payroll, and daily operations to ensure peak performance and the achievement of revenue and engagement targets.
Recreation Supervisor
City of Maricopa
04.2021 - 10.2021
- Managed an $800K budget, increasing revenue while cutting costs each year to maximize profitability.
- Led a high-performing team of 80+ employees across 4 divisions, overseeing hiring, training, onboarding, payroll, and daily operations to ensure peak performance and the achievement of revenue and engagement targets.
- Launched client engagement campaigns that opened new markets.
- Improved profitability while reducing operational costs.
- Spearheaded pipeline strategy and successfully secured $800K in Capital Improvement Program funding.
Recreation Coordinator – Fitness/Child Watch
City of Maricopa
03.2019 - 04.2021
- Grew $400K unit revenue through loyalty and retention programs.
- Implemented KPI tracking and developed customer loyalty initiatives.
- Secured $50K+ in grant funding for strategic partnerships and facility enhancements.
Fitness Recreation Service Specialist / Lead Trainer
City of Maricopa
03.2014 - 03.2019
- Increased sales by 25% through promotions and relationship-building.
- Successfully drove $50K+ in year-over-year direct sales for fitness programs, contributing to business growth and client satisfaction.
- Top team performer 4 years in a row for sales and service metrics.
Independent Associate / Sales Representative
Isagenix International
08.2012 - 02.2014
- Managed full sales cycle from prospecting through close, exceeding monthly revenue targets.
- Built and maintained a pipeline of B2B and B2C customers via networking, events, and social media outreach.
- Delivered consultative presentations, improving repeat purchase rates.
- Trained and mentored team members on sales best practices.
Client Manager / Sales & Marketing Lead
KEI Window Cleaning
09.2010 - 09.2012
- Generated new business through cold calling, local advertising, and direct outreach, driving consistent revenue growth.
- Designed and executed marketing campaigns to boost brand awareness.
- Managed the customer relationship lifecycle from quoting to upselling repeat contracts.
- Negotiated service agreements with residential and commercial clients.
Server / Shift Lead
Oak Cafe
01.2011 - 06.2011
- Delivered exceptional customer service in a fast-paced, high-volume environment, upselling menu items to increase average ticket size.
- Mentored new staff on customer engagement and sales techniques.
Education
BS - Parks and Recreation Management
Northern Arizona University
Flagstaff, AZ01.2018
Exercise and Wellness, Parks and Recreation
Arizona State University
Tempe, AZ01.2016
Associate of Arts - Exercise and Wellness
Scottsdale Community College
Scottsdale, AZ01.2014
Culinary Arts -
American River College
Sacramento, CA01.2011
Skills
- Consultative & Solution Selling
- B2B & B2C Sales
- Lead Generation & Prospecting
- Client Relationship Building
- Customer Relationship Management
- Pipeline Development & Forecasting
- Negotiation & Closing Strategies
- Revenue Growth & Budget Management
- Social Selling (LinkedIn, Email Outreach)
- Marketing Campaign Development
- Public Speaking & Executive Presentations
- Data Analysis & Reporting
- Team Leadership & Sales Training
- Social Media Marketing
- Microsoft Office Suite
- Canva
Accomplishments
· ISTAR Service Nomine
· ISTAR Teamwork Award
· Award of Excellence Non Management Nominee
· Award of Excellence Mid Management Nominee
· Community Service Hero Nominee
· ASU Deans List
· NAU Deans List
· NAU Summa Cum Laude Graduate Honors
· Red Cross CPR, First Aid, and AED Instructor
· ISSA Master Trainer Certified
· Certified Inclusivity Assessor
· Inclusion and Special Needs Certificate
· NRPA Inclusion Planning Training
· Bloom 365 Facilitator
Timeline
Recreation Supervisor
City of Round Rock
04.2023 - Current
Recreation Manager
City of Maricopa
10.2021 - 04.2023
Recreation Supervisor
City of Maricopa
04.2021 - 10.2021
Recreation Coordinator – Fitness/Child Watch
City of Maricopa
03.2019 - 04.2021
Fitness Recreation Service Specialist / Lead Trainer
City of Maricopa
03.2014 - 03.2019
Independent Associate / Sales Representative
Isagenix International
08.2012 - 02.2014
Server / Shift Lead
Oak Cafe
01.2011 - 06.2011
Client Manager / Sales & Marketing Lead
KEI Window Cleaning
09.2010 - 09.2012
BS - Parks and Recreation Management
Northern Arizona University
Exercise and Wellness, Parks and Recreation
Arizona State University
Associate of Arts - Exercise and Wellness
Scottsdale Community College
Culinary Arts -
American River College
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