Enrique Portell
Greenwich
Summary
Experienced professional with a history of implementing process improvements while driving increased compliance. Demonstrated project management leadership success by driving operational excellence at all levels. Strong aptitude for conducting root cause analysis and identifying appropriate outcomes to meet expected outcomes.
Results-driven Corporate Manager known for exceptional productivity and efficiency in task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring successful project outcomes and effective team collaboration.
Overview
39
39
years of professional experience
Work History
Corporate Manager of Operations Spectrum Stores
Charter Communications
Stamford
02.2000 - Current
- Served as the primary operations contact for compliance for local leadership team to implement processes and procedures.
- Create and maintain project plans to include objectives, milestones and expected outcomes.
- Manage timelines to ensure projects are completed on time and within scope.
- Manage ticketing process for all Facilities requests to ensure timely completion.
- Responsible for purchase order requests and reconciliation for the FL region.
- Conduct root cause analysis to identify process improvements and solutions for appropriate outcomes.
- Implement new processes / strategies to drive improved results.
- Support sales initiatives through education, reinforcement, use of tools and observations.
- Visit stores to conduct observations and measure compliance to business rules.
- Coordinated the opening of net-new stores and remodels within the FL region.
- Established and maintained relationships with other regions / divisions to collaborate on best practices and consistent process.
- Maintained oversight for regional cash handling and audit procedures.
- Developed future leaders through mentoring and coaching.
- Managed 40+ employees in 8 Stores in a 4 county footprint including scheduling, training, development.
- Worked with cross functional teams to create and update procedure documentation.
- Created communication strategies to increase awareness of policies while minimizing errors and confusion.
- Identify areas of opportunity and standardize business practices when possible.
- Resolve escalated customer situations.
Sales Associate
Best Buy
Lakeland
02.1997 - 05.1998
- Engage customers in conversations about products and services.
- Educate customers on products highlighting the benefits and value to the customer.
- Resolve any concerns customers may have about products and services.
- Sell protection plans for products.
- Resolve any customer issues or complaints.
Assistant Manager
Jewelry Factory Outlet
Orlando
04.1992 - 09.1993
- Responsible for managing, training, coaching of sales team.
- Maintained daily inventory for store.
- Prepared daily deposit and cash receipts.
- Assist customers with jewelry purchases.
- Resolve any customer issues or complaints.
- Interviewing, hiring, and training of new employees.
Operations Manager
Great Oaks Casualty
Boca Raton
05.1986 - 03.1992
- Map and develop more efficient processes in multiple departments.
- Beta testing of the new computer system for validation.
- Training and development of employees on new operating system.
- Develop and deliver updated procedures manual for multiple departments for new processes.
- Managed the daily operations of the data entry team.
- Liaison between department heads and vice president.
Skills
- Employee Development
- Project Management
- Interpersonal Skills
- Inventory Management
- Sales
- Asset Management
- Quality Assurance
- Strategy implementation
- Leadership Development
- Oral/Written Communications
- Statistical/Analytical Reporting
- Audit/compliance
Accomplishments
- Developed, launched, and supported the new Spectrum Stores Audit Tool
- Created process and policy documents for Spectrum Stores for compliance.
- Planned, Coordinated and implemented a strategy to successfully convert customers to an All-Digital format across the entire Florida footprint.
- Served as retail store support lead for major billing migration across 5 regions.
- Developed and maintained SharePoint site for Customer Care Centers across Bight House Networks footprint.
- Assisted in the coordination of implementing Smart Safes in all retail stores to maximize efficiency of our teams while protecting the assets of the organization.
- Led efforts to convert all Florida stores to new banks to align with corporate initiatives and coordinated the replacement of safes in each of these stores.
- Developed a streamlined process to facilitate orders for uniform 2 times per year resulting in ordering efficiencies.
Timeline
Corporate Manager of Operations Spectrum Stores
Charter Communications
02.2000 - Current
Sales Associate
Best Buy
02.1997 - 05.1998
Assistant Manager
Jewelry Factory Outlet
04.1992 - 09.1993
Operations Manager
Great Oaks Casualty
05.1986 - 03.1992