Henry Porter
Auburn,Alabama
Summary
With over 13 years of diverse experience encompassing military IT operations, leadership in sales teams, key account management, and advanced technical support, Empowered with a versatile skill set. Some strengths are effectively bridging the technology and user relations gap, ensuring seamless integration and user satisfaction. Currently pursuing a bachelor's degree in computer science and expected to graduate in December 2024, eager to transition into front-end development. Passionate about crafting engaging and user-friendly interfaces, poised to utilize technical proficiency and customer-centric approach to drive innovation in front-end development. Seeking opportunities to create dynamic and visually appealing web experiences that delight users and meet business objectives.
Overview
16
16
years of professional experience
Work History
AI Engineer
Radical X
10.2023 - 01.2024
- Role involved crafting algorithms, designing models, and implementing AI systems that drive innovation and efficiency across various domains.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
Mac Teir II Advisor
Apple.Inc
07.2019 - 03.2023
- Provided advanced technical support and resolutions to complex hardware and software issues pertaining to Apple Mac products.
- Collaborated with Tier I advisors, offering mentorship and technical expertise to elevate team knowledge and customer service standards.
Project Manager
Afni
06.2018 - 07.2019
- Led and mentored teams through projects, ensuring timely completion, adherence to guidelines, and achievement of desired outcomes
- Identified areas of improvement and initiated process enhancements, resulting in better workflow efficiency.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
Customer Account Manager
3M
06.2016 - 07.2018
- Maintained customer data to help process orders based on region of sales
- Ensure delivery by routing products through best-way connections
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
Sales Team Supervisor
Ajin USA
08.2011 - 07.2016
- Organized weekly sales reports for sales department to track products.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Communicated all merchandise needs or issues to appropriate departments.
25B IT Specialist
Army
01.2008 - 03.2011
- Addressed and resolved software and hardware functionality inquiries, ensuring optimal user experience
- Executed installations and repairs on hardware, software, and peripheral devices in alignment with established design and installation protocols
- Employed diagnostic tools to identify, investigate, and rectify system-related issues while consistently delivering top-tier technical assistance to users.
Education
Bachelor of Science - Computer Science
Auburn University Montgomery
Montgomery, AL12.2024
Skills
- Type 56 WPM
- Microsoft Office Suite
- Software Development Life Cycle (SDLC)
- Python
- C
- HTML/CSS
- Java
- JQuery understanding
- Reactjs experience
- Network Support
- Agile Scrum
- Javascript
Accomplishments
Member of National Honor Society of Leadership and Success, 2021 to present.
Activities
- Fantasy Literature
- AI Development
- New Technologies
- Travel
Timeline
AI Engineer
Radical X
10.2023 - 01.2024
Mac Teir II Advisor
Apple.Inc
07.2019 - 03.2023
Project Manager
Afni
06.2018 - 07.2019
Customer Account Manager
3M
06.2016 - 07.2018
Sales Team Supervisor
Ajin USA
08.2011 - 07.2016
25B IT Specialist
Army
01.2008 - 03.2011
Bachelor of Science - Computer Science
Auburn University Montgomery
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