Summary
Overview
Work History
Education
Skills
Languages
Timeline
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henry raphael

Jacksonville

Summary

Dynamic professional with extensive experience at C&S Wholesale Grocers Inc., excelling in new hire training and mentoring. Proven ability to enhance productivity through effective coaching and constructive feedback. Skilled in planning and coordination, with a strong focus on achieving performance metrics and fostering professional growth in diverse teams.

Overview

15
15
years of professional experience

Work History

Pallet Jack Trainer

C&S Wholesale Grocers Inc.
11.2023 - 03.2025
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • palletjack class for new hires

Warehouse Order Selector

C&S Wholesale Grocers Inc.
08.2023 - 11.2023
  • Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
  • Wrapped pallets in shrink wrap prior to loading.
  • Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
  • Increased productivity by quickly locating and picking items using a headset and scanner

Restaurant Waiter

CHWA Restaurant
03.2023 - 07.2023
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Commercial Executive

Digicel Haiti
05.2021 - 02.2023
  • Spearheaded initiatives aimed at expanding market share within key verticals, leading to substantial revenue growth over time.
  • Advised on capture strategy, solutions, and costing, and pricing deals.
  • Drove projects to completion within tight deadlines across cross-functional teams and through uncertainty.
  • Leveraged and deployed B2B pricing tools.
  • Responsible for relations between authorized distributors and Digicel.
  • Responsible for distributing Digicel products in the municipality.
  • Ensure proper communication of the services offered by Digicel.

Customer Service Representative

Digicel Haiti
09.2010 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

College - Marketing

Canado Technique
Haiti
09-2009

Diplomat - Communications

Isnac
Haiti
09-2007

Skills

  • New hire training
  • Planning and coordination
  • Public speaking
  • Creative problem solving
  • Train-the-trainer
  • Group and individual instruction

Languages

Spanish
Elementary
French
Native or Bilingual
haitian creole
Native or Bilingual

Timeline

Pallet Jack Trainer

C&S Wholesale Grocers Inc.
11.2023 - 03.2025

Warehouse Order Selector

C&S Wholesale Grocers Inc.
08.2023 - 11.2023

Restaurant Waiter

CHWA Restaurant
03.2023 - 07.2023

Commercial Executive

Digicel Haiti
05.2021 - 02.2023

Customer Service Representative

Digicel Haiti
09.2010 - 05.2021

College - Marketing

Canado Technique

Diplomat - Communications

Isnac

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henry raphael