Henry Rios
Ontario,USA
Summary
Results-driven professional with expertise in fraud detection and risk management. Proven track record of identifying and mitigating fraudulent activities, ensuring organizational security and compliance. Known for collaborative approach and adaptability in dynamic environments. Equipped with critical thinking and problem-solving skills essential for effective risk analysis.
Overview
9
9
years of professional experience
Work History
Fraud and Risk Analyst
Los Angeles Department Of Water & Power
01.2026 - Current
- Responsible for reviewing, analyzing, and optimizing Fraud, Waste, and Abuse (FWA) case dispositions.
- Improving case accuracy, prioritizing open investigations, and developing a roadmap to resolve backlog and strengthen case management processes.
- Review and assess FWA case files, documentation, and disposition rationale.
- Identify discrepancies, misclassifications, and process gaps.
- Recommend updated dispositions and categorize cases by severity and risk.
- Develop a phased roadmap to address backlog and enhance future case workflows.
- Prepare detailed reports and executive summaries with key insights and recommendations.
- Developed and implemented strategies to mitigate financial losses from fraudulent activities.
- Analyzed fraud trends using data analytics tools to identify potential risks.
Intake Fraud Specialist
Forward Platform
06.2023 - Current
- Make initial eligibility determinations based on individual program requirements and mark any fraudulent activity appropriately.
- Verifying data, reviewing case information, and preparing it for case disposition by the State Eligibility Consultant.
- Researches case identity from account records and links documents to account records.
- Use and create excel data sets to track program participants and income levels for qualification.
- Assist in reducing FWA across Athens Services disposal pipeline.
Fraud Chargeback Specialist
Genpact
09.2023 - 05.2024
- Processed chargebacks and disputes in accordance with company policies and procedures.
- Reviewed and analyzed chargeback documents to identify fraudulent activities and prevent losses.
- Collaborated with internal teams and external partners to resolve chargeback issues efficiently.
- Communicated effectively with customers to provide updates on chargeback statuses and resolutions.
Fraud Analyst
Clearsale
05.2023 - 11.2023
- Analyze and decide the approval of Card-Not Present Transactions through ClearSale's Fraud Program.
- Minimize fraud losses to clients, while maximizing acceptance rates.
- Analyze groups of orders in search of fraud patterns and/or approvable patterns through a proprietary system.
- Identify shopping behaviors that may pose a future risk to Clients.
- Assist other Fraud Analysts in the execution of their responsibilities.
Case Investigator
AM Trace LLC
09.2020 - 06.2022
- Act as primary point person to call patients, provide support, and gather information, including information about case/disease.
- Oversee quality control of data collection, data entry, and data reporting.
- Triage and coordinate next steps for isolation for cases and for individuals the person has been in contact with.
- Collect and record sensitive medical records into the CRM.
- Make informed, educated decisions on case management based on interview guidelines.
Alcohol and Drug Prevention Program Manager
Helpline Youth Counseling
05.2018 - 09.2020
- Responsible for the overall operation of AOD program including the supervision of staff, monitoring of services, contract compliance and evaluation.
- Monitor the fulfillment of contract, including accurate documentation of all service activities, preparation and submission of contract reports in accordance with Federal, State, County, City and agency Quality Assurance guidelines.
- Conduct payroll and time card approval for employees.
- Manage yearly fiscal account for program operations and allocation of funds.
Development Specialist
Housing Authority of Los Angeles
06.2017 - 04.2018
- Collaborate and engage community partners and educational institutions to bring resources that meet program goals.
- Supervise daily activities of participants, employees, and volunteers.
- Perform outreach and follow-up activities to inform residents and maintain participation in SAT Prep, STEM activities, holiday events and programs.
- Maintain documentation and records of weekly activities, and track participant outcomes.
Education
Bachelor's Degree - Criminology
University of California - Irvine
05-2015
Skills
- Proficient in Oracle, Hubspot, Salesforce, Stripe, Microsoft BI, Microsoft Excel, and other CRM systems available on request
- Anti-money laundering
- Fraud detection
- Trend analysis
- Investigative techniques
Timeline
Fraud and Risk Analyst
Los Angeles Department Of Water & Power
01.2026 - Current
Fraud Chargeback Specialist
Genpact
09.2023 - 05.2024
Intake Fraud Specialist
Forward Platform
06.2023 - Current
Fraud Analyst
Clearsale
05.2023 - 11.2023
Case Investigator
AM Trace LLC
09.2020 - 06.2022
Alcohol and Drug Prevention Program Manager
Helpline Youth Counseling
05.2018 - 09.2020
Development Specialist
Housing Authority of Los Angeles
06.2017 - 04.2018
Bachelor's Degree - Criminology
University of California - Irvine