Henry Roman
New York,NY
Summary
Dedicated professional with over a decade of hands-on experience in customer service, logistics, and hospitality industries. Proficient in critical thinking, conflict resolution, collaboration, data logging, and client relations. Demonstrated track record of delivering exceptional service and resolving complex issues to ensure customer satisfaction and operational success. Adept at navigating dynamic environments, fostering positive relationships with clients, colleagues, and stakeholders, and seeking opportunities to leverage expertise and drive meaningful impact in a dynamic work setting.
Overview
6
6
years of professional experience
Work History
Retention Specialist
Optimum by Altice USA
Bronx , NY
2018.10 - 2022.10
- Implement client strategies in order to increase loyalty and retain business.
- Effectively resolve conflicts with clients based on individual needs.
- Collaborate with team members and management to ensure operational success.
- Introduce new and innovative customers service strategies to increase brand loyalty.
Concierge/Porter
James Marquis via Express Employment Professional
New York , NY
2018.03 - 2018.10
- Maintaining relationships
- Perform repairs throughout the building to painting up-to-date apartments.
- Effectively took inventory including receiving and logging in packages.
- Assist with general operational functions such as luggage or cargo.
Concierge/Porter
Columbus Square via PNP Staffing
New York , NY
2017.06 - 2018.03
- Coordinate often complex requests and build positive relationships with residents and contractors.
- Maintain inventory of office supplies and printed forms and replenish them as necessary.
- Maintained guest privacy and building reputation by keeping information confidential.
- Handled mail and package deliveries, keeping items secure.
Fulfillment Center Associate
Amazon Prime Now
New York , NY
2016.05 - 2017.07
- Oversee orders to be packaged and distributed throughout the Greater New York City area
- Develop and improve inventory management procedures
- Receive, monitor, and dispatch orders for product delivery
- Address problems and request by providing enlightening solutions.
Education
High School Diploma -
Jane Addams
06.2009
Some College (No Degree) - Hospitality Administration and Management
New York City College of Technology of The City University of New York
Brooklyn, NYSome College (No Degree) - Education
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Bilingual English-Spanish
- Analytical and Critical Thinking
- Interpersonal Communication
- Team-Building
- Cross-Functional Communication
- Customer Relations
Timeline
Retention Specialist
Optimum by Altice USA
2018.10 - 2022.10
Concierge/Porter
James Marquis via Express Employment Professional
2018.03 - 2018.10
Concierge/Porter
Columbus Square via PNP Staffing
2017.06 - 2018.03
Fulfillment Center Associate
Amazon Prime Now
2016.05 - 2017.07
High School Diploma -
Jane Addams
Some College (No Degree) - Hospitality Administration and Management
New York City College of Technology of The City University of New York
Some College (No Degree) - Education
Bronx Community College of The City University of New York
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