Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Aragon

Patchogue

Summary

Well versed in office operations, customer service, and administrative support. Exhibit the ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. Reliable and organized. Excellent problem-solving skills and strong work ethic.

Overview

19
19
years of professional experience

Work History

Reception Specialist

New York Cancer And Blood Specialists
04.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Build and Maintain patient records in Onco EMR system. Protect patient privacy in compliance with HIPAA guidelines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assist with scheduling Multi-specialty appointments, appointment reminders, and copay collections.
  • assist with quality assurance surveys and prevention screenings.


Medical Office Manager

SV Pediatrics A Division of Allied
10.2012 - 04.2024
  • Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
  • Maintained confidential records relating to personnel matters
  • Resolve customer inquiries and complaints
  • Created and maintained filing systems to ensure accurate record keeping
  • Assisted in recruiting, onboarding and training new employees
  • Fostered relationships with vendors to expedite orders, repairs and maintenance
  • Ensured compliance with all applicable laws, regulations, policies and procedures
  • Organized meetings, keeping staff informed of changes or new requirements in policies and procedures
  • Created weekly schedules based on predicted staffing needs, budgets and employee requests
  • Effectively managed patient scheduling, registration with a focus on accuracy and efficiency
  • Transmitted correspondence and medical records by mail, email or fax


Medical Office Manager

Patchogue Physical Therapy
08.2006 - 03.2012
  • Developed and implemented strategies to improve operational efficiency and effectiveness
  • Served as a liaison between patients, families, physicians, insurance companies regarding payment issues
  • Evaluated existing protocols for safety, efficacy, and adherence to standards of practice
  • Ensured compliance with all state regulations for physical therapy practice
  • Established work schedules and assignments for staff, accorded to workload, space, and equipment availability
  • Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations


Education

AAS - Applied Science; Paralegal Studies

Suffolk County Community College
Selden, New York
08.2015

Skills

  • Compliance Monitoring
  • Operations Management
  • Workflow Optimization
  • Scheduling Coordination
  • Organizational Skills
  • Bilingual English-Spanish
  • Multitasking

Timeline

Reception Specialist

New York Cancer And Blood Specialists
04.2024 - Current

Medical Office Manager

SV Pediatrics A Division of Allied
10.2012 - 04.2024

Medical Office Manager

Patchogue Physical Therapy
08.2006 - 03.2012

AAS - Applied Science; Paralegal Studies

Suffolk County Community College
Wendy Aragon