Wendy Aragon
Patchogue
Summary
Well versed in office operations, customer service, and administrative support. Exhibit the ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. Reliable and organized. Excellent problem-solving skills and strong work ethic.
Overview
19
19
years of professional experience
Work History
Reception Specialist
New York Cancer And Blood Specialists
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Build and Maintain patient records in Onco EMR system. Protect patient privacy in compliance with HIPAA guidelines.
- Managed multiple tasks and met time-sensitive deadlines.
- Assist with scheduling Multi-specialty appointments, appointment reminders, and copay collections.
- assist with quality assurance surveys and prevention screenings.
Medical Office Manager
SV Pediatrics A Division of Allied
10.2012 - 04.2024
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Maintained confidential records relating to personnel matters
- Resolve customer inquiries and complaints
- Created and maintained filing systems to ensure accurate record keeping
- Assisted in recruiting, onboarding and training new employees
- Fostered relationships with vendors to expedite orders, repairs and maintenance
- Ensured compliance with all applicable laws, regulations, policies and procedures
- Organized meetings, keeping staff informed of changes or new requirements in policies and procedures
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Effectively managed patient scheduling, registration with a focus on accuracy and efficiency
- Transmitted correspondence and medical records by mail, email or fax
Medical Office Manager
Patchogue Physical Therapy
08.2006 - 03.2012
- Developed and implemented strategies to improve operational efficiency and effectiveness
- Served as a liaison between patients, families, physicians, insurance companies regarding payment issues
- Evaluated existing protocols for safety, efficacy, and adherence to standards of practice
- Ensured compliance with all state regulations for physical therapy practice
- Established work schedules and assignments for staff, accorded to workload, space, and equipment availability
- Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations
Education
AAS - Applied Science; Paralegal Studies
Suffolk County Community College
Selden, New York08.2015
Skills
- Compliance Monitoring
- Operations Management
- Workflow Optimization
- Scheduling Coordination
- Organizational Skills
- Bilingual English-Spanish
- Multitasking
Timeline
Reception Specialist
New York Cancer And Blood Specialists
04.2024 - Current
Medical Office Manager
SV Pediatrics A Division of Allied
10.2012 - 04.2024
Medical Office Manager
Patchogue Physical Therapy
08.2006 - 03.2012
AAS - Applied Science; Paralegal Studies
Suffolk County Community College
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