Madison Glaze
Lee's Summit,MO
Summary
Hardworking Reception Specialist that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
10
10
years of professional experience
Work History
Reception Specialist
Community Choice Pediatrics
01.2021 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Office Assistant
Faulkner's Ranch
08.2016 - 01.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Enhanced office efficiency by managing schedules, organizing files, scheduling meetings and taking clear notes to distribute to stakeholders.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Restaurant Hostess
Summit Hickory Pit BBQ
10.2014 - 10.2015
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
Lee's Summit West High School
Lee's Summit, MO05.2018
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Advanced Communication
- Telephone Etiquette
- High-volume call environments
- Time Management
- Sharp critical thinker
Timeline
Reception Specialist
Community Choice Pediatrics
01.2021 - Current
Office Assistant
Faulkner's Ranch
08.2016 - 01.2021
Restaurant Hostess
Summit Hickory Pit BBQ
10.2014 - 10.2015
High School Diploma -
Lee's Summit West High School
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