HENRY ROMAN
Miami
Summary
Motivated and dependable professional with a strong background in technology support, team leadership, and customer-focused solutions. Known for clear communication, problem-solving, and the ability to adapt quickly in fast-paced environments. Brings hands-on experience with troubleshooting, system setup, and guiding teams to meet performance goals. Eager to contribute to an organization by improving processes, supporting technical operations, and delivering reliable results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
In-Home Expert
AT&T
08.2019 - Current
- Install, configure, and troubleshoot home technology systems, including networking and connected devices.
- Evaluate customer needs and recommend appropriate technical solutions to improve performance and usability.
- Identify and resolve issues related to hardware, software, and connectivity.
- Monitor system performance and recommend improvements when needed.
- Communicate clearly with customers to ensure understanding and satisfaction.
- Maintain accurate records of services, issues, and resolutions.
Assistant Store Manager
AT&T
08.2017 - 08.2019
- Supervised daily store operations and supported a team of employees.
- Trained and coached staff on products, systems, and customer service standards.
- Assisted in resolving customer and technical issues efficiently.
- Coordinated with internal teams and vendors when necessary.
- Managed scheduling, task delegation, and performance tracking.
Retail Sales Consultant
AT&T
04.2009 - 08.2017
- Assisted customers with product selection, setup, and troubleshooting.
- Provided strong customer service while maintaining knowledge of systems and services.
- Managed transactions, inventory, and customer records accurately.
Education
High School Diploma -
Coral Reef Senior High
Miami, FLSkills
- Technical troubleshooting and support
- Networking and connectivity support
- Customer service and communication
- Team leadership and coaching
- Problem-solving and adaptability
- Organization and multitasking
- Teamwork and collaboration
Certification
CompTIA A+ Certification – Core 1 Completed | Core 2 In Progress
LANGUAGES
English – Fluent
Spanish – Fluent
Timeline
In-Home Expert
AT&T
08.2019 - Current
Assistant Store Manager
AT&T
08.2017 - 08.2019
Retail Sales Consultant
AT&T
04.2009 - 08.2017
High School Diploma -
Coral Reef Senior High