Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Henry Rossi

New York,New York

Summary

Dedicated professional with proven performance in leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to fill this position at our company. Hardworking Server offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.

Overview

5
5
years of professional experience

Work History

Host/Server

ABCv Restuarant
New York
04.2023 - Current
  • Managed reservations and assigned patrons to their tables in efficient and prompt manner
  • Established menu knowledge and built a rapport with the customers to achieve a great dining experience for them
  • Recommend wine pairing with dishes along with desserts
  • Assist coworkers during the rush hour by taking extra customer orders and bringing out the prepared food
  • Help management and kitchen staff by getting orders out when they are ready regardless of server responsibility.

Marketing Intern

K .HOVANANIAN HOMES
New York, NY
01.2023 - 03.2023
  • Aided account directors by pulling reports for over 40+ communities, showing sources of leads and best performing digital and social channels; coordinated reports on traffic for Arizona and California divisions
  • Worked with creative team on deliverables, ensured met expectations of division/target audience, created audit of competitor communities in ari/social, used that info to help creative team (brochures, e-blasts, websites, etc.) joined in on meetings between sales and marketing team
  • Created a summary/note for various meetings
  • Edited copy on brochures and flyers.

Problem Resolution Specialist Intern

New York Department of Mental Health and Hygiene
New York, NY
10.2022 - 12.2022
  • Investigated and researched issues to decide root causes and proper resolution methods
  • Organized important documents by scanning them to be saved in the proper folders
  • Updated and supported database with correct customer information and prompt data entry
  • Found and resolved various errors on patient requisition forms.

Host/Maitre D

Gitano Restaurant
Governors Island, NY
05.2022 - 10.2022
  • Managed reservations for 700+ covers per night and assigned patrons to tables in an efficient and prompt manner
  • Helped the managers with assigning staff duties and all areas of business needs including customer service and managing issues with house and staff.

Restaurant Staff

Russo’s Italian Deli
New Paltz, NY
09.2021 - 05.2022
  • Cleared, washed, and stacked all plates for the deli
  • Stepped into other roles during busy times to boost coverage
  • Managed over 200 incoming calls for take-out orders.

Host/Assistant Maitre D

The Loeb Boathouse
Central Park, NY
05.2019 - 01.2020
  • Assigned patrons to tables
  • Took reservations and to go orders by phone, answered customer questions.

Education

Bachelor of Arts in Psychology -

SUNY New Paltz
05.2022

Skills

  • Writing & Editing
  • Microsoft Excel
  • MYSQL
  • Experimental Design and Analysis
  • Team Collaboration
  • Reservations Management
  • Detail Oriented
  • Phone Etiquette
  • Positive and professional
  • Table Bussing
  • Analytical Thinking
  • Warm and Friendly
  • Teamwork and Collaboration
  • Written Communication

Affiliations

  • music
  • basketball
  • research

Timeline

Host/Server

ABCv Restuarant
04.2023 - Current

Marketing Intern

K .HOVANANIAN HOMES
01.2023 - 03.2023

Problem Resolution Specialist Intern

New York Department of Mental Health and Hygiene
10.2022 - 12.2022

Host/Maitre D

Gitano Restaurant
05.2022 - 10.2022

Restaurant Staff

Russo’s Italian Deli
09.2021 - 05.2022

Host/Assistant Maitre D

The Loeb Boathouse
05.2019 - 01.2020

Bachelor of Arts in Psychology -

SUNY New Paltz

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Henry Rossi