Anna Gallup
Summary
As a connection-based and results-driven professional, I am passionate about enhancing customer experiences in any role. My success in teamwork and leadership has been recognized through the receipt of two personally awarded scholarships. I thrive in customer service because it empowers me to connect with the community around me, understand nuances, and create genuine and memorable experiences for guests; as well as myself. I'm currently seeking a position that will diversify my experience while allowing me to contribute to a strong team environment. I prioritize kindness and authenticity in customer service, bringing a friendly and personable vantage point to every interaction.
Overview
2
2
years of professional experience
Work History
Server
Big Times Catering LLC
03.2024 - Current
- Took and served orders while managing incoming calls and handling register transactions.
- Cultivated a positive and meaningful relationship between customers and the restaurant.
- Displayed enthusiasm and promoted excellent customer service, increasing referrals, walk-in business, and regular customers.
Head Hostess
Buffalo Wild Wings
06.2024 - 03.2025
- Managed front of house, customer needs, and seating system.
- Trained and supervised new staff on hospitality and customer service standards.
- Facilitated quick and efficient customer solutions during high volume hours.
- Took phone calls, cashiered, and packed takeout orders.
Patron Services
The Pittsburgh Playhouse
08.2023 - 02.2024
- Greeted and accompanied patrons to seating.
- Understood guest needs and provided personalized accommodations; suggesting activities and facilities provided by the venue.
- Assisted with inquiries and requests via phone, email, and in person.
- Maintained a constructive atmosphere within the site, focused on customer service.
- Transported furniture, scene props, and backdrops in and out of storage.
Office Assistant
Camp Sprout Lake
06.2023 - 08.2023
- Developed and implemented an engaging schedule of activities that met the needs of each individual.
- Took desk calls, documented campers' physical and mental health through Excel spreadsheets and other Microsoft software.
- Recorded confidential information for international staff such as passport information, scanning and printing ID, and ensuring each file was kept classified.
Education
High School Diploma -
Williamsport Area High School
Williamsport, PA06-2022
Associate of Science - Legal Studies & Journalism
Point Park University
Pittsburgh, PA05-2029
Skills
- Customer Service
- Microsoft 365
- Writing & Editing
- Relationship Building
- Complaint Resolution
- Scheduling
- Cultural Awareness
- Active Listening
- Adaptability
Timeline
Head Hostess
Buffalo Wild Wings
06.2024 - 03.2025
Server
Big Times Catering LLC
03.2024 - Current
Patron Services
The Pittsburgh Playhouse
08.2023 - 02.2024
Office Assistant
Camp Sprout Lake
06.2023 - 08.2023
High School Diploma -
Williamsport Area High School
Associate of Science - Legal Studies & Journalism
Point Park University
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