HENRY SACKEY
DOUGLASVILLE,GA
Summary
Highly motivated and experienced technician bringing 14+ years of experience performing diverse installation, calibration, maintenance and repair duties.
Currently making a career change to cybersecurity and seeking to transfer my skills, knowledge of cybersecurity, problem solving abilities, and attention to detail to obtain a position that will advance my career while achieving company goals.
I am confident my reputation for resolving problems, attention to detail, adapting, teamwork and improving customer satisfaction whilst meeting the organizational goals would be beneficial to your organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Technician
Kelly services for Schaerer USA
Tustin, CA
09.2017 - 08.2021
- Installed and calibrated professional coffee machines in customer locations.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Performed preventative maintenance of existing customer equipment and systems to ensure continued optimal performance.
- Ensured proper electric, plumbing, equipment spacing, and structure of site install.
- Removal and management of return shipment and used equipment.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Communicated regularly with management regarding progress made on assigned projects or tasks.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Instructed and trained customers on usage and operation to improve equipment performance.
- Performed troubleshooting and diagnostics of malfunctioning existing equipment, components, and machinery.
Field Technician
Mastec
Forest Park, GA
07.2007 - 04.2017
- Installed and configured satellite dishes, new equipment, and system components in both residential and commercial settings.
- Trained and mentored new hires to ensure proficiency in the field and in equipment management.
- Planned installations or service calls by evaluating location, locating access and laying-out equipment and wiring plans.
- Responded quickly to emergency situations requiring immediate attention.
- Read blueprints and schematics to correctly place equipment, planned layouts and ran cable lines into buildings.
- Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.
- Upgraded existing systems by installing new versions of operating systems or application software.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Kept records of parts and equipment used in projects to update inventory.
Education
No Degree - Business Administration
Palm Beach State College
Diploma - Marketing
Ghana School of Marketing
Skills
- Identify threats
- Endpoint Security
- Web Security
- Network fundamentals
- Risk Mitigation
- LAN and WAN technologies
- Threat Management
- Network design
- Intrusion Detection
- Routers and Switches
- Firewall administration
- Troubleshoot LAN
- Technical Support
- Equipment Installation
Certification
- CCNA - Cisco Certified Network Associate, Dec 2021-2024
- Security Plus - Comptia Security +, July 2022 - 2025
- CYSA - Cyber Security Analyst, Comptia, June 2024
References
References available upon request.
Timeline
Field Technician
Kelly services for Schaerer USA
09.2017 - 08.2021
Field Technician
Mastec
07.2007 - 04.2017
No Degree - Business Administration
Palm Beach State College
Diploma - Marketing
Ghana School of Marketing
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