Henry sarpong
Fort Worth
Summary
Dynamic Customer Service Representative with a proven track record at UPS, excelling in problem resolution and customer relations. Leveraged CRM software to enhance service efficiency, resulting in improved customer satisfaction. Recognized for active listening and critical thinking skills, contributing to streamlined order processing and a more productive team environment.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
UPS
04.2022 - 04.2023
- Assisted customers with product inquiries, delivering accurate information and enhancing their shopping experience.
- Resolved billing discrepancies promptly, ensuring customer satisfaction and trust in services provided.
- Utilized CRM software to track customer interactions, improving service efficiency and follow-up procedures.
- Collaborated with team members to streamline order processing, reducing turnaround times and enhancing productivity.
Education
Bachelor of Science - Business Administration
University of North Texas
Denton, TX06-2026
Associate of Science - Applied Sciennce
Dallas College
Dallas, Texas, TX06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Prioritization
- Coordination
- Assertiveness
Timeline
Customer Service Representative
UPS
04.2022 - 04.2023
Bachelor of Science - Business Administration
University of North Texas
Associate of Science - Applied Sciennce
Dallas College