Henry Sifontes
Bakersfield,California
Summary
Dynamic professional with a proven track record in customer service and sales, including a pivotal role at Mercy House Living Center. Excelled in relationship building and client support, achieving consistent sales growth in competitive markets. Skilled in bilingual communication and critical thinking, adept at exceeding targets through strategic client engagement and problem resolution.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shuttle Driver/Housing Case Manager
Mercy House Living Center
03.2023 - Current
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
- Followed company policies and procedures and maintained compliance with standards.
- Supported team members during peak hours or absences, maintaining consistent service levels across shifts.
- Operated wheelchair lifts as needed, ensuring accessibility for all passengers regardless of physical limitations or disabilities.
Sales Representative
Side by Side Home Improvements
04.2023 - 11.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Stayed up-to-date with industry trends to position company as market leader.
Outside Sales Representative
Solar Energy Sales
04.2020 - 12.2020
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Education
High School Diploma -
South High School
Bakersfield, CA06-2009
Skills
- Punctuality
- Fluent bilingualism
- Client support
- Client confidentiality
- Relationship building
- Customer service
- Customer relationship building
- Customer relations
- Sales presentations
- Active listening
- Critical thinking
- Problem resolution
Certification
- California Driver's License
- Life insurance License
Languages
Spanish
Full Professional
Timeline
Sales Representative
Side by Side Home Improvements
04.2023 - 11.2023
Shuttle Driver/Housing Case Manager
Mercy House Living Center
03.2023 - Current
Outside Sales Representative
Solar Energy Sales
04.2020 - 12.2020
High School Diploma -
South High School
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