Henry Tagara
Houston,TX
Summary
Results-driven professional with extensive experience in technical support and retail sectors. Proven skills in problem-solving and effective communication, ensuring high levels of customer satisfaction. Committed to enhancing operational efficiency and service quality through collaborative teamwork.
Overview
2026
2026
years of professional experience
Work History
Support Technician, IT
Houston Museum of Natural Science
Houston, Texas
12.2023 - 10.2025
- Provided technical support to users, resolving hardware and software issues efficiently.
- Maintained and updated documentation for troubleshooting procedures and system configurations.
- Assisted in training staff on new technologies and software applications effectively.
- Responded to helpdesk tickets promptly, prioritizing urgent requests for timely resolution.
- Maintained accurate records of customer interactions and service requests.
Retail Sales Associate
Best Buy
Houston, Texas
2020 - 10.2023
- Assisted customers in product selection and provided knowledgeable recommendations.
- Collaborated with team members to maintain a clean and welcoming store environment.
- Addressed customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Trained new associates on customer service standards and operational procedures.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Completed transactions in an efficient manner while providing excellent customer service.
Education
High School Diploma -
Cypress Park Highschool
Houston, TX05-2023
Skills
- Technical support and troubleshooting
- Hardware and software installation
- Network configuration and management
- Documentation and reporting
- Customer relationship management
- Problem solving
- Software updates
- Remote support
Languages
Spanish
Professional
English
Native/ Bilingual
References
References available upon request.
Timeline
Support Technician, IT
Houston Museum of Natural Science
12.2023 - 10.2025
Retail Sales Associate
Best Buy
2020 - 10.2023
High School Diploma -
Cypress Park Highschool