Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic

Henry Vi

Arlington

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

13
13
years of professional experience

Work History

IT Security Analyst

Security Validation LLC
08.2022 - 10.2024
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Coordinated with vendors to resolve product-specific issues, acting as primary point of contact for warranty and repair processes.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Monitored system performance to identify potential issues.
  • Installed and configured operating systems and applications.
  • Created user accounts and assigned permissions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Researched and identified solutions to technical problems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.

Solution Architect /Technical Support Engineer

Centrada Solutions
02.2018 - 03.2021
  • Managed end-to-end software development life-cycle, from initial requirements gathering to post-implementation support and maintenance.
  • Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
  • Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
  • Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.
  • Delivered high-quality solutions on time and within budget through diligent adherence to project scope, timelines, and resource constraints.
  • Streamlined business processes through the development and implementation of customized software applications tailored to client needs.
  • Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
  • Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
  • Worked closely with product teams to define and prioritize partner feature requests
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Implemented remote support system, enabling efficient troubleshooting without need for onsite visits.
  • Increased first-call resolution rates, meticulously diagnosing issues and providing effective solutions on initial contact.

Inventory Specialist

Altex Electronics
05.2015 - 02.2018
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
  • Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
  • Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
  • Monitored supply chain disruptions and proactively adjusted orders, maintaining stock levels during peak periods.
  • Coordinated with suppliers to ensure timely restocking of high-demand items, preventing potential sales losses.


Research Analyst

Servicelink National Flood
03.2012 - 05.2015
  • Prepared detailed reports summarizing research findings and recommendations for further action.
  • Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
  • Optimized research methodologies through continuous improvement initiatives, enhancing overall process efficiency.
  • Interpreted data and made recommendations from findings.
  • Analyzed large volume of data to identify patterns, trends and correlations.

Education

No Degree - Business Administration

The University of Texas At Arlington
Arlington, TX

GED -

Juan Seguin High School
Arlington,Texas
05-2008

Skills

  • Time management abilities
  • Adaptability
  • Self motivation
  • Active listening
  • Reliability
  • Multitasking Abilities
  • Problem-solving abilities
  • Analytical thinking
  • Attention to detail
  • Fluent in Vietnamese read and write
  • Proficient in Microsoft Office Suite
  • Problem-solving

Languages

Vietnamese
Native or Bilingual

Software

Microsoft Office

Timeline

IT Security Analyst

Security Validation LLC
08.2022 - 10.2024

Solution Architect /Technical Support Engineer

Centrada Solutions
02.2018 - 03.2021

Inventory Specialist

Altex Electronics
05.2015 - 02.2018

Research Analyst

Servicelink National Flood
03.2012 - 05.2015

No Degree - Business Administration

The University of Texas At Arlington

GED -

Juan Seguin High School

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