HENRY WASHINGTON JR.
Queens,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Makeup Artist
Self Employed Services
02.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Applying makeup in a professional manner.
- Consulting with clients to determine specific makeup looks for photographs, weddings and other special events.
- Ensuring makeup meets the client’s standard of satisfaction.
- Purchasing different types of makeup, application brushes and other supplies for makeup kits for use on clients.
Behavior Technician
Step Up Family Services
05.2022 - 02.2023
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Supported patient confidentiality in accordance with HIPAA regulations.
Makeup Artist
MAC Cosmetics
05.2021 - 04.2022
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
- Demonstrated thorough knowledge of all salon products and services.
- Developed loyal following of clients by providing high-quality services.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Applied various layers of makeup to performers and customers to obtain necessary effect and look.
U.S. Army Child And Youth Program Assistant
Joint Base Lewis
05.2017 - 04.2021
- Developed strong relationships with parents by providing timely feedback on their child's progress while addressing any concerns promptly.
- Developed and maintained relationships with community organizations and agencies.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Contributed ideas for continuous program improvements during staff meetings or professional development opportunities regularly attended.
Customer Service Agent
Virgin America Airlines
03.2008 - 04.2016
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Trained staff on operating procedures and company services.
Retail Cashier
Walgreens
03.2005 - 05.2008
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Participated in regular team meetings to discuss strategies for improving sales performance and customer experiences.
Education
Associate of Arts - Business Administration
Grantham University
Lenexa, KS2018
Bachelor of Science - Psychology
Columbia Southern University
Orange Beach, AL2021
Skills
- Customer Account Management
- Customer Retention Strategies
- System implementation
- Product Knowledge
- Data Entry
- Strategic sales knowledge
Timeline
Makeup Artist
Self Employed Services
02.2023 - Current
Behavior Technician
Step Up Family Services
05.2022 - 02.2023
Makeup Artist
MAC Cosmetics
05.2021 - 04.2022
U.S. Army Child And Youth Program Assistant
Joint Base Lewis
05.2017 - 04.2021
Customer Service Agent
Virgin America Airlines
03.2008 - 04.2016
Retail Cashier
Walgreens
03.2005 - 05.2008
Associate of Arts - Business Administration
Grantham University
Bachelor of Science - Psychology
Columbia Southern University
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