Henry Wendel
Lenexa,KS
Overview
21
21
years of professional experience
Work History
Manager, Client Services
Ascensus
Overland Park, KS
01.2014 - 01.2026
- Manage and instruct a team of 12 Relationship Managers
- Act as Strategic Account Manager for 6 advisor relationships that service 400+ plans and provide $4 million+ in revenue
- Develop and maintain training program for new Relationship Managers
- Hire and train new Relationship Managers
- Serve as department representative for cross functional team to develop and enhance reporting capabilities
- Serve as department representative for cross functional team to implement and enhance 3(16) service product
- Serve as client service product owner for advisor managed account solutions product
- Partner with Relationship Managers on Annual Plan Reviews for high revenue clients
- Work with Relationship Managers and key advisors to facilitate more advance testing and plan design discussions
- Serve as Relationship Manager for 10 key retirement plan clients
- Partner with Sales Team on new business presentations
- Partner with Operations Team to build a more efficient 3(38) bulk investment change process
Relationship Manager
Newport Group
Overland Park, KS
01.2012 - 01.2014
- Manage the client relationship for a book of 54 clients representing $500 million in assets
- Promote value added services through cross sell initiatives
- Coordinate operations of 401(k) plans including payroll submittal, discrimination testing and filing of 5500
Client Service Manager
ExpertPlan, Inc.
Overland Park, KS
01.2010 - 01.2011
- Managed the client relationship for a book of 115 plans coordinating the activities of the plan sponsor, financial adviser and third-party administrator with recordkeeping services
- Assumed an internal leadership role for client relationships as the liaison between strategic partners and Retirement Services
- Promoted ancillary products and services to strategic partners
- Developed education materials
- Implemented and maintain client satisfaction program through Survey Monkey
- Worked with internal and external wholesalers on new business proposals and sales presentations
- Assisted with the filing of IRS Form 5500
Investment Adviser
Smart401k, LLC
Overland Park, KS
01.2007 - 01.2010
- Completed recommendations for 401(k) participants reviewing available investment options and target asset allocation
- Analyzed the investment options available in their plan using a variety of criteria including relative and risk-adjusted performance, manager tenure, portfolio composition, and expense ratio
- Surveyed mutual fund universe to come up with preferred fund list to be used by adviser team
- Developed relationships with plan sponsors and advisors to offer advisory and recordkeeping services to their employees/clients
- Managed 32 plan sponsor relationships including ongoing customer service, education meetings, billing and invoicing, rebalancing model portfolios, development of participant communication materials and calculating model portfolio performance
- Served as primary point of contact for 43 adviser and five recordkeeping relationships
- Monitored funds available in retirement plans against criteria set forth in Investment Policy Statement to ensure funds offered are still suitable for plan participants
- Developed training program and manual for new hires
- Managed the development of new risk tolerance questionnaire to be used across entire client base
- Authored blog articles and white papers covering a variety of topics including but not limited to, market outlook, common investor mistakes and tax loss harvesting
- Developed and maintained matrix of competitors
Retirement Consultant
JPMorgan Retirement Plan Services
Kansas City, MO
01.2005 - 01.2007
- Provided education about retirement planning to help participants achieve their retirement goals
- Worked to build stronger relationships with customers in an attempt to become trusted and respected adviser
- Promoted IRA and brokerage products to retain assets
- Problem solved, performed initial research, and followed-up with participants as needed
- Enrolled, educated and retained participants in the JPMorgan Personal Asset Manager
- Obtained Series 7 and 63 licenses
Timeline
Manager, Client Services
Ascensus
01.2014 - 01.2026
Relationship Manager
Newport Group
01.2012 - 01.2014
Client Service Manager
ExpertPlan, Inc.
01.2010 - 01.2011
Investment Adviser
Smart401k, LLC
01.2007 - 01.2010
Retirement Consultant
JPMorgan Retirement Plan Services
01.2005 - 01.2007