Henry Young
Liberty Mutual Insurance Company
Vidalia,Georgia
2024
years of professional experience
1
Certification
Versatile claims professional with deep experience in coverage analysis, investigation, negotiation, and litigation coordination across commercial casualty, auto bodily injury, and property claims. Adds strength in documentation, fraud review, reserve setting, and client-facing problem solving, with a consistent record of handling complex files with care and organization.
Work History
1 Year 1 Month
- Commercial Casualty Complex Claims Team
- Supported prompt, accurate handling through close of assigned complex commercial casualty claims, assessing coverage, investigating facts, setting reserves, evaluating claim details, negotiating settlement, and resolving files.
- Kept average 145 pending claims organized at any time through problem solving and multitasking.
- Managed litigated and non-litigated bodily injury files under first-party and third-party coverage within Florida policies.
- Applied creative settlement methods to resolve cases, including structured settlements when appropriate.
1 Year 9 Months
- Handled assigned commercial lines standard and nonstandard auto trucking bodily injury claims from start to finish with limited direction.
- Managed average 145 pending claims at any given time through strong problem-solving and multitasking skills.
- Worked litigated and non-litigated files under first-party and third-party bodily injury coverage on Florida policies.
- Used creative settlement methods and structured settlements where appropriate to resolve cases.
Third-Party Claims Supervisor
2 Years 2 Months- Oversees a team of 7 non-injury claims representatives and support representatives with varying degrees of difficulty in their accounts and file handling
- Reviews and approves all liability claims for accuracy and investigation quality
- Maintains client relationships with over 30 different clients with specific claim handling needs and guidelines
- Resolved escalated customer and client concerns, including DOI complaints
- Trained representatives, managing quality assurance and conducting performance evaluations.
- Partnered with HR to manage all aspects of interviewing, hiring, termination, and performance documentation.
- Successfully manages an overall pending of 900+ claims with 6 full time reps and 1 support rep
- Developed SOP/Best Practice documents for claims processes and interdepartmental procedures with subrogation, call center, and accounting
- Independently created all general claims handling guidelines and support documents including creating templates to standardize claim notes
- Independently created a liability training program for both new hires and the first-party side of the business so that they could recognize potential exposures to our clients via loss facts
- Independently created a licensing training program and successfully licensed 75% of reps to date
Field Claims Adjuster, Property
1 Year 5 Months- Investigated, evaluated, negotiated and concluded claims including verification of coverage, extent of damage, and applicable local code.
- Developed property and contents estimates to expedite loss settlements
- Conducted in-person inspections of site built and pre-fabricated homes with customers, ensuring thorough claim resolution
- Managed communication between contractors and customers throughout repairs.
Claims Adjuster III, Bodily Injury
1 Year- Facilitated the prompt and effective handling to conclusion of all assigned personal lines standard auto and motorsports bodily injury claims with little to no direction and oversight with policy coverages up to $5,000,000.00 CSL
- Managed both litigated and non-litigated files under first and third party bodily injury coverage under Florida policies
- Utilized creative settlement methods, including structured settlements, to effectively resolve cases.
- Maintained an average of 145 pending claims by employing problem solving and multitasking skills to ensure timely resolution.
- Founded Continuous Improvement team for Safeco Lake Mary office, presenting recommendations to corporate that focused on reducing waste in time and resources.
- Awarded rookie of the quarter for high level of success in first quarter with the organization (August 2016)
- Supported new hires by sharing knowledge on liability claims processing to enhance their skills.
Claims Adjuster III, Casualty Litigation Catastrophic Michigan PIP
4 Years 2 Months- Managed comprehensive injury claims processing with fiduciary responsibility, facilitating lifetime cost projections for accurate reserving
- Conducted thorough investigations of fraudulent claims to mitigate risk and protect company assets
- Liaised with State of Michigan, company, and customers to ensure exceptional and timely service delivery
- Completed continuous education courses on medical and legal trends provided by Nationwide (spinal, surgical, comorbid conditions)
- Served as a core member of the National Diversity and Inclusion (D&I) Council for Corporate Nationwide
Claims Adjuster II, Injury Bodily Injury
- Investigated and facilitated the prompt and effective handling to conclusion of all assigned personal lines non-standard auto and motorsports bodily injury claims
- Developed innovative settlement strategies to resolve cases effectively, utilizing structured settlements.
- Managed an average of 135 pending claims simultaneously through strategic analysis and multitasking skills
- Mentored peers and conducted monthly training on casualty coverage across multiple states, including medical payments, bodily injury, liability, applicable state law, and policy language
Claims Adjuster I, Non-Injury
- Determined policy coverages and investigated, evaluated, negotiated settlements to achieve fair outcomes.
- Handled all assigned personal lines non-standard auto and motorsports non-injury liability claims to conclusion, ensuring timely resolution.
- Researched and evaluated coverage and potential fraud in claims to uphold integrity and compliance.
Education
BA - Political Science
- Completed 2 years of Law School
- Contracts I & II, Torts I & II, Legal Writing I & II, Civil Procedure, Criminal Law, and Constitutional Law
Skills
Claims handling and analysis
Coverage evaluation
Reserving techniques
Litigation management
Fraud mitigation strategies
Negotiation strategies
Policy interpretation skills
Documentation management
Client management
Analytical thinking
Critical thinking abilities
Attention to detail
Conflict resolution
Communication skills
Certification
NPN: 17933660
Timeline
Liberty Mutual Insurance Company
08.2022 - 09.2023Read More
National Interstate Insurance Company
11.2020 - 08.2022Read More
Third-Party Claims Supervisor
Fleet Response
09.2018 - 11.2020Read More
Field Claims Adjuster, Property
Farmers Insurance Exchange
04.2017 - 09.2018Read More
Claims Adjuster III, Bodily Injury
Safeco Insurance Company
04.2016 - 04.2017Read More
Claims Adjuster III, Casualty Litigation Catastrophic Michigan PIP
Nationwide Insurance Company
02.2012 - 04.2016Read More
Claims Adjuster II, Injury Bodily Injury
Nationwide Insurance Company
Read More
Claims Adjuster I, Non-Injury
Nationwide Insurance Company
Read More
Kent State University
BA from Political Science
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University of Akron, School of Law
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