Henry A. Tablada Jr
Doha, Gharafa Doha
Summary
Proactive and meticulous Restaurant Manager with over 12 years of experience in QSR industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant General Manager
Hardee’s, Qatar Food Company, Americana
Doha
10.2009 - Current
- Overall management of restaurant operation (QSC)
- Financial and Cost management of the restaurant
- Sales Achievement base on budget
- Staff Management (Training/Scheduling)
- Home Delivery Management (Drivers productivity)
- Food Safety & HCCP Implementation
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Shift Manager
Jollibee Foods Corporation, Trinifood Inc
Quezon City
01.2007 - 10.2009
- Restaurant operation (QSC)
- Ordering management
- Inventory and wastages management
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Tracked receipts, employee hours and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Shift Manager
Jollibee Foods Corporation, AFSC Food Corp
Santa Rosa City, Laguna
01.2006 - 01.2007
- Restaurant operation (QSC)
- Ordering management
- Inventory and wastages management
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Increased customer satisfaction by resolving issues.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
Shift Manager
Jollibee Foods Corporation, Great Aduana Foodexchange Inc
Manila
03.2005 - 01.2006
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Education
Bachelor of Science - Business Administration, Management
University of Caloocan City
Caloocan City, Metro Manila 01.2000 - 01.2004
Skills
Accurate money handling
Inventory controls
Team Building
Training and mentoring
Schedule Management
Financial Management
Staff Management
MS Office
Business planning
Sales and marketing
Timeline
Restaurant General Manager
Hardee’s, Qatar Food Company, Americana
10.2009 - Current
Shift Manager
Jollibee Foods Corporation, Trinifood Inc
01.2007 - 10.2009
Shift Manager
Jollibee Foods Corporation, AFSC Food Corp
01.2006 - 01.2007
Shift Manager
Jollibee Foods Corporation, Great Aduana Foodexchange Inc
03.2005 - 01.2006
Bachelor of Science - Business Administration, Management
University of Caloocan City
01.2000 - 01.2004