Henry Dinh Le
Denver,CO
Summary
Experienced professional with a strong background in human resources management, administration, and compliance. Skilled in developing practical and strategic solutions to optimize resources and drive business value. Collaborative and attentive listener with a talent for building employee-focused relationships. Proficient in administrative tasks such as data entry, report generation, and enforcing departmental policies. Demonstrated ability to effectively manage personnel files for temporary and permanent employees. Committed to delivering exceptional leadership and maintaining the highest level of integrity.
Overview
10
10
years of professional experience
Work History
PROGRAM ASSISTANT
U. S. DEPARTMENT OF INTERIOR, INTERIOR BUSINESS CENTER
Denver, CO
08.2024 - 02.2025
- Manage correspondence to enhance efficiency, ensuring policy adherence and effective communication
- Support HRD operations, facilitating seamless communication and operational efficiency
- Independently address inquiries from calls and visitors, improving service quality
- Streamline document processes, boosting workflow and productivity with measurable results
HUMAN RESOURCES ASSISTANT
U.S. Department of Veterans Affairs, Veterans Benefits Administration
Denver, CO
03.2023 - 01.2024
- Leveraged best practices to review, code, and process actions for unique appointments, as well as ensured adherence to regulatory authorities, approvals, and support documents
- Managed changes of duty stations, promotions, and merits
- Delegated examining appointments, position changes, & nonstandard actions requiring independent review of actions
- Ensured the successful processing of requests for retroactive HR actions that required tracing employees’ history and employing pertinent technical references or precedents while arranging several types of transfers to other federal agencies
- Closely worked with payroll to process and rectify pay-related actions
- Adhered to established timeframes when checking requests for accuracy and procedural aspects of proposed actions and codes for all personnel actions
ADMINISTRATIVE ASSISTANT III
Community College of Denver – Center for Math, English, and the First-Year Experience
Denver, CO
10.2021 - 03.2023
- Accounted for the implementation of office & administrative operations for the Center for Math, English, and the First-Year Experience (MEFirst)
- Strategically guided and directed students needing information about MEFirst classes and general college information
- Remained abreast with computer technology and the utilization of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to accelerate productivity and efficiency
- Ensured that others were informed of changes in MEFirst and CCD
- Created and sent reminders to the appropriate audience of essential semester dates and project deadlines, as well as scheduled, posted, and distributed meeting notices and program deadlines
- Acted as an Executive Support to the Dean and Chairs, assisting with the annual full-time faculty evaluation process by typing, proofreading, collating, and filing the evaluation documents
- Collected and electronically filed classroom observations
OFFICE ASSISTANT
Metropolitan State University of Denver – Department of History
Denver, CO
08.2017 - 09.2021
- Restocked office supplies and inventory keeping while handling incoming communications on multi-line telephones
- Remained abreast with computer technology and the utilization of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to accelerate productivity and efficiency
- Facilitated data entry and information filings while ensuring a seamless and cooperative workflow
HR Customer Service Representative
Jefferson County Human Resources
Denver, CO
10.2020 - 11.2020
- Reduced clients’ waiting time by enhancing organizational service quality, processing new hires’ paperwork, and managing the company’s internal and external communication in accordance with standard operating procedures
- Addressed at least 40 phone/email inquiries daily and provided customers with correct information related to HR and recruiting
Front Desk Receptionist
Auraria Higher Education Center Human Resources
Denver, CO
10.2019 - 09.2020
- Maintained at least 80% performance standards and received incoming mail and packages for departments within suite 370
- Utilized multi-line phone operator and general office phone to handle the department’s incoming communication
Office Assistant
Metropolitan State University of Denver – Department of CIS
Denver, CO
01.2020 - 05.2020
- Enthusiastically welcomed guests and handled various inquiries with utmost courtesy and professionalism
- Strictly ensured overall adherence to standard operating procedures, company policies, and guidelines
- Highly contributed to maintaining security within the organization by maintaining sign-in-/out logbooks
HR Student Assistant
University of Colorado Denver Business School
Denver, CO
05.2019 - 09.2019
- Accomplished onboarding files for student employees, lecturers, and staff within stipulated timelines, including accurately entering and verifying staff and student hourly data every two weeks for payroll purposes
- Collected semester schedules and delivered general announcements by sending timely and accurate emails to student employees
- Filed and retained precise faculty, staff, and student employee information, involving background checks, resumes, recommendations, and pay information
Seasonal HR Team Member
Elitch Garden Theme and Water Park
Denver, CO
03.2019 - 05.2019
- Executed HR-related functions, offering optimal customer service and onboarding process as part of a competent team
- Efficiently assisted with verification and filing of payroll data in approved formats
- Performed duties related to job applicant processing, preparing interviews, and participating in several HR initiatives
International Student Support Assistant
Metropolitan State University of Denver - Roadways
Denver, CO
07.2018 - 05.2019
- Effectively rendered outstanding customer service support to all members of staff, students, and community
- Facilitated studies and follow-up to assist learners in their daily routines, including maintaining open communication and regular personal interaction with students via email and phone calls
Human Resources Intern
Arapahoe Community College
Littleton, CO
05.2018 - 07.2018
- Enthusiastically greeted and assisted HR customers, current, and prospective employees following standard operating procedures
- Audited HR files and form I-9 documents for accuracy while assisting with processing new employee documents
- Supported the updating of ACC’s 2018-19 Affirmative Action Plan involving data analysis
Office Assistant Volunteer
Project Angel Heart
Denver, CO
01.2018 - 05.2018
- Proactively assisted all Project Angel Heart visitors with a smile and directed them to appropriate staff person to better guide them
- Answered the telephone in a professional manner and transferred calls to the appropriate staff person
- Accounted for maintaining a clear and organized workplace and ensured that rules and guidelines were adhered to
Human Resources Volunteer
Presbyterian/St. Luke Medical Center
Denver, CO
12.2017 - 01.2018
- Managed employee records with confidentiality, ensuring data accuracy and compliance
- Executed short and long-term HR tasks, enhancing department efficiency
- Collaborated with HR team to streamline processes, improving workflow
- Addressed and resolved employee inquiries, fostering a supportive environment
Human Resources Representative
Metropolitan State University of Denver – Human Resources
Denver, CO
03.2017 - 07.2017
- Performed duties integral to answering phone calls, processing paperwork, mailing, and assisting department representatives
- Generated and maintained personnel files, including copying and scanning documents, with utmost confidentiality
- Scheduled department events and training, including updating employee information on Banner and Document Manager
Office Assistant
Metropolitan State University of Denver – Modern Languages
Denver, CO
08.2016 - 03.2017
- Proficiently operated office equipment and answered phones accordingly, as well as conducted data entry and filing
- Maintained office supply inventory on a regular basis and scheduled appointments and meetings
Office Assistant
Community College of Denver – Career Development Center
Denver, CO
01.2016 - 05.2016
- Successfully organized campus training, campus events, staff CDC events, and workshops with optimal productivity
- Rendered strategic support for check-in while managing basic events and performing business correspondences
Office Assistant
Community College of Denver – Career and Technical Education
Denver, CO
08.2015 - 12.2015
- Mentored students in Microsoft Office program and accurately entered class/student records into the system
- Accomplished job duties and responsibilities with discretion and privacy while keeping all data according to guidelines
Education
Master of Business Administration - Huma Resource Management
Regis University
03.2025
Bachelor’s Degree - Business Management
Metropolitan State University of Denver
05.2022
Associate degree - Administrative Professional
Community College of Denver
05.2016
Skills
- Administrative Support
- Financial Administration
- Client Relations
- Office Support
- Office Procedures
- Tracking Disciplinary and Legislation Actions
- Project Coordination
- Relationship Building
- Tactical Planning & Execution
- File Organization
- Knowledge of Videoconferencing/Fax/Office Equipment
- First Call Resolution
- Word Processing
- Data Entry
- Database Management
- Basic Office Procedures
- Troubleshooting
- Knowledge of Online File Sharing and Storage Devices
- Writing/Proofreading
- Excellent Grammar
- Onboarding
- Efficient Scheduling
- Employee Benefits
- Customer Service
- Written Communication
- Oral Communication
- Attention to Detail
- HRIS (Peoplesoft/HRSmart)
- BMC Ticketing System (Remedy)
- Qualtrics
- Defense Civilian Payroll System
- Electronic Filing (OneDrive, Google Drive, DropBox)
- Google Suite
- Spreadsheets
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)
Affiliations
- Society of Human Resource Management, Member
- The National Society of Leadership and Success, Member
Language Proficiencies
Vietnamese, Advanced, Advanced, Advanced
Qualifications Summary
Dynamic, people-oriented professional with extensive years of background in human resources management, administrative, and compliance. Capacity to direct practical and strategic solutions that enable optimal resources and business value realization. A collaborative and communicative listener who influences and builds employee-focused relationships. Well-versed in executing administrative work, performing data entry, running reports, and ensuring actions are processed according to departmental policies. Ability to create and maintain temporary & permanent employee personnel files within established guidelines. Committed to leadership to deliver the best possible outputs. Equipped with a strong work ethic and absolute integrity.
Languages
Vietnamese
Native or Bilingual
Timeline
PROGRAM ASSISTANT
U. S. DEPARTMENT OF INTERIOR, INTERIOR BUSINESS CENTER
08.2024 - 02.2025
HUMAN RESOURCES ASSISTANT
U.S. Department of Veterans Affairs, Veterans Benefits Administration
03.2023 - 01.2024
ADMINISTRATIVE ASSISTANT III
Community College of Denver – Center for Math, English, and the First-Year Experience
10.2021 - 03.2023
HR Customer Service Representative
Jefferson County Human Resources
10.2020 - 11.2020
Office Assistant
Metropolitan State University of Denver – Department of CIS
01.2020 - 05.2020
Front Desk Receptionist
Auraria Higher Education Center Human Resources
10.2019 - 09.2020
HR Student Assistant
University of Colorado Denver Business School
05.2019 - 09.2019
Seasonal HR Team Member
Elitch Garden Theme and Water Park
03.2019 - 05.2019
International Student Support Assistant
Metropolitan State University of Denver - Roadways
07.2018 - 05.2019
Human Resources Intern
Arapahoe Community College
05.2018 - 07.2018
Office Assistant Volunteer
Project Angel Heart
01.2018 - 05.2018
Human Resources Volunteer
Presbyterian/St. Luke Medical Center
12.2017 - 01.2018
OFFICE ASSISTANT
Metropolitan State University of Denver – Department of History
08.2017 - 09.2021
Human Resources Representative
Metropolitan State University of Denver – Human Resources
03.2017 - 07.2017
Office Assistant
Metropolitan State University of Denver – Modern Languages
08.2016 - 03.2017
Office Assistant
Community College of Denver – Career Development Center
01.2016 - 05.2016
Office Assistant
Community College of Denver – Career and Technical Education
08.2015 - 12.2015
Master of Business Administration - Huma Resource Management
Regis University
Bachelor’s Degree - Business Management
Metropolitan State University of Denver
Associate degree - Administrative Professional
Community College of Denver