Henry "Mac" Nelson

Build strong relationships with trade members, property managers, home builders, remodelers, interior designers, and other professionals to enhance our services. - Support our team in executing projects successfully. - Interpret architectural plans with expertise in large-scale and historical homes while collaborating with historical societies. - Create quotes, manage budgets, and monitor profit margins effectively. - Deliver outstanding customer service and efficiently resolve issues. - Organize and input data into a digital database for streamlined operations. - Improve customer satisfaction through proactive problem-solving and complaint resolution.

The goal was to provide high-quality, meticulously designed solutions that ensure customer confidence after purchase. I would conduct in-home appointments to build strong client relationships while assessing their needs through precise measurements, transparent pricing, and detailed quotes. My target audience includes homeowners seeking replacement and new installation services. I've consistently met or exceeded sales expectations, ensuring client satisfaction.

• Held several management roles across two different store locations, overseeing a variety of departments including hardware, plumbing, flooring, tool rental, and millwork. In these positions,
• Responsible for controlling inventory and overseeing merchandising strategies to maximize sales.
• I also managed employee scheduling to ensure optimal staffing levels and provided sales training to team members to enhance their skills and boost overall performance.