Heran Rai
Mechanicsburg,PA
Summary
Accomplished Case Manager with a proven track record at Relevant Home Care, adept in Needs Assessment and demonstrating exceptional Emotional Awareness. Spearheaded comprehensive care plans, enhancing patient outcomes by integrating community resources and fostering interdepartmental collaborations. Excelled in client advocacy and resource identification, significantly improving client access to essential services.
Overview
9
9
years of professional experience
Work History
Case Manager
Relevant Home Care
04.2019 - 07.2024
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Evaluated treatment plans against individual goals and healthcare standards.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Customer Service Representative
Walmart
01.2016 - 04.2017
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
MBA - Business Management
Western Governors University
Salt Lake City, UT07.2026
Skills
- Needs Assessment
- Family Education
- Case Management
- Community Outreach
- Patient support
- Discharge Planning
- Client Advocacy
- Referral Coordination
- Performance Tracking
- Care Coordination
- Emotional awareness
- Patient Assessment
- Resource Identification
- Recruitment
- Patient Management
- Positive Attitude
- Social Work
Languages
English
Nepali
Hindi
Timeline
Case Manager
Relevant Home Care
04.2019 - 07.2024
Customer Service Representative
Walmart
01.2016 - 04.2017
MBA - Business Management
Western Governors University
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