Heranand Danpersaud
Plant City,FL
Summary
Efficient Ramp Agent known for high productivity and skill in completing tasks swiftly. Possess specialized skills in aircraft ground handling, safety procedures compliance, and baggage management systems. Excel in communication, teamwork, and problem-solving to ensure smooth airport operations and passenger satisfaction.
Overview
5
5
years of professional experience
Work History
Ramp Agent
Southwest Airlines
Tampa, FL
06.2022 - Current
- Responsible for providing legendary customer service to people desiring to travel, use cargo, or baggage service by servicing aircraft at ramps and terminals.
- Load, unload, service, guide, and direct company aircraft.
- Handle all aspects of loading, stowing, and unloading baggage, cargo, airmail, air freight, ballast, and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent.
Collections Agent
JPMorgan Chase
Tampa, FL
10.2021 - 06.2024
- Contacting debtors: Collection agents contact debtors by phone, email, or letter to remind them of their overdue accounts.
- Negotiating repayment plans: Collection agents work with debtors to create repayment plans that are feasible and do not cause undue financial hardship.
- Maintaining records: Collection agents keep accurate records of all collections activity, including communications and payment plans.
- Creating strategies: Collection agents create strategies for collections, such as incentives for on-time payments.
Collections Agent
JPMorgan Chase
Tampa, FL
03.2020 - 10.2021
- Complying with policies: Collection agents comply with all industry, company policies, and procedures.
- Starting legal proceedings: Collection agents may start legal proceedings, or repossession proceedings, when necessary.
- Sending delinquency statements: Collection agents send delinquency statements to the credit bureau.
Education
High School Diploma -
Oldsmar Christian
Oldsmar, FL05-2016
Skills
- Pushback and towing
- Deicing of aircraft
- Crew assistance
- Marshaling aircraft
- Security compliance
- Arrival/departure procedures
- Aged account reporting
- Credit adjustments
- Research and analysis
- Microsoft office
- Team management
- Motivational skills
Timeline
Ramp Agent
Southwest Airlines
06.2022 - Current
Collections Agent
JPMorgan Chase
10.2021 - 06.2024
Collections Agent
JPMorgan Chase
03.2020 - 10.2021
High School Diploma -
Oldsmar Christian
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