Herb Van Gent
Toms River,New Jersey
Summary
Skilled Area Manager with experience mentoring and directing new team members. Detail-oriented Manager successful in building and motivating dynamic teams while cultivating company culture comfortable for staff and highly productive. Motivated team leader driven to cut company costs and boost revenue through innovative management and sales techniques. Proficient professional with good problem-solving and group management skills. Successful at keeping employees on-task and achieving quality objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Area Manager
GAF
Swedesboro, NJ
01.2006 - 12.2018
- Monitored and evaluated district performance to ensure goals were met.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Reviewed staffing needs to ensure adequate coverage at all times .
- Resolved conflicts between employees or customers in a professional manner.
Sr Field Services Rep
GAF
Toms River, NJ
01.2001 - 01.2006
- Resolved conflicts between customers in a professional manner.
- Provided technical support and troubleshooting for customers in the field.
- Supported remote users by providing necessary assistance via phone or email.
- Responded to emergency service calls from customers in a timely manner.
- Created detailed reports of service activities for internal review and record keeping purposes.
Field Services Rep
GAF
Toms River, NJ
03.1998 - 01.2001
- Provided technical support and troubleshooting assistance to customers in the field.
- Developed strong relationships with clients by providing excellent customer service.
- Ensured compliance with company policies, procedures, and safety standards.
- Identified opportunities for process improvement within the Field Service Department.
- Investigated complex technical issues and provided appropriate solutions.
Director Field Services NorthEast
GAF
Toms River, NJ
01.2019 - Present
- Developed and implemented strategic plans to ensure organizational goals were met.
- Developed policies and procedures to ensure compliance with corporate standards.
- Identified opportunities for improvement in operational performance metrics.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Collaborated with senior leadership to set long-term objectives for the company.
- Facilitated collaboration between teams by encouraging open communication channels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
Education
High School Diploma -
Clifton High School
Clifton, NJ06-1971
Skills
- Relationship building and management
- Quality Assurance
- Staff Training and Development
- Staff Management
- Recruitment and hiring
- Facility Inspections
- Customer Relationship Management
- Leadership Development
Accomplishments
- Extra Mile Award winner 2001 & 2013
- Presidents Club Award Winner 2003
- GAF University Award 2009
Certification
- Certified Level 1 Thermography 2010
Languages
English
Professional
Websites
Timeline
Director Field Services NorthEast
GAF
01.2019 - Present
Area Manager
GAF
01.2006 - 12.2018
Sr Field Services Rep
GAF
01.2001 - 01.2006
Field Services Rep
GAF
03.1998 - 01.2001
High School Diploma -
Clifton High School
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