HerbDavid Blake
Payroll Advocate
Cincinnati,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service- Payroll Advocate
Paycor
Cincinnati, OH
04.2023 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Secondary Social Studies Teacher
Brevard Public Schools
Palm Bay, FL
08.2016 - 06.2019
- Implemented project-based learning assignments that connected course content to real-world issues, inspiring students to become active citizens within their communities.
- Mentored new teachers, sharing best practices and offering guidance on curriculum development, instructional planning, and classroom management techniques.
- Established and communicated clear objectives for all educational activities.
- Met and exceeded all metrics set forth by Department of Education.
Education
Bachelor of Science - Psychology
University of Nevada - Las Vegas
Las Vegas, NV 05.2005 - 05.2005
Skills
Problem Resolution
Time Management
Computer Proficiency
Escalation management
Critical Thinking
Excellent Communication
Accomplishments
- Exceeded metrics every quarter since starting in customer service.
- Presented at Peoplepolooza 2024.
- Member of the Wendy's, Urban Air, and Ace Hardware Excellence Teams
- Crossed trained on Paycor HR.
- Invited to shadow mentor for new hires.
- Member of special projects including the manual/void team led by Brittany Mills
Timeline
Customer Service- Payroll Advocate
Paycor
04.2023 - Current
Secondary Social Studies Teacher
Brevard Public Schools
08.2016 - 06.2019
Bachelor of Science - Psychology
University of Nevada - Las Vegas
05.2005 - 05.2005