Herber Marquez
Palmdale,CA
Summary
Driven Assistant Manager with proven track record at Pizza Hut, enhancing customer satisfaction and streamlining operations. Expert in money handling and fostering team motivation, significantly reducing discrepancies and developing a loyal customer base. Demonstrates strong leadership in staff supervision and operations management, ensuring high-quality service and performance.
Overview
32
32
years of professional experience
Work History
Self-Storage Assistant Manager
Bright Orange Management Inc
Encino, CA
05.2000 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assistant Manager
Pizza Hut
Sylmar, CA
05.1992 - 05.2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
High School Diploma -
Sylmar Charter High School
Sylmar, CA06.1996
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Employee Scheduling
- Operations Management
Languages
Spanish
Native or Bilingual
Timeline
Self-Storage Assistant Manager
Bright Orange Management Inc
05.2000 - Current
Assistant Manager
Pizza Hut
05.1992 - 05.2000
High School Diploma -
Sylmar Charter High School