Herbert Buckley II
Romulus
Summary
Multifaceted IT professional with multi-industry experience pursuing a new opportunity to advance my career. I possess a comprehensive background in IT project management, meeting with clients to assess needs and develop project scope, and leading network infrastructure upgrades, server migrations, and IT software implementation consulting. My strong leadership, analytical, technical, problem-solving, organizational, project management and time management skills will validate my qualifications for this role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Technology Analyst
Trinity Health
Ann Arbor
02.2026 - Current
- Troubleshot technical issues for staff and end-users across departments, improving response times and user satisfaction.
- Created user manuals and training materials for new software applications, facilitating smoother onboarding and usage.
- Coordinated and implemented 100 device projects overseeing them from the planning stage till completion
- Coordinated project meetings with Trinity employees and 3rd party vendors, ensuring alignment and progress on project goals.
It Project Specialist (Project Manager)
Macro Connect
Detroit
09.2023 - 02.2026
- Manage the development and implementation of a wide variety of IT projects for schools, nonprofit organizations, and corporations within the Midwest region; project scope includes but is not limited to cybersecurity software implementation and network implementation with an emphasis on firewalls, switches, workstation deployment, and server migrations.
- Hosted meetings with key clients, including Cornerstone Charter Schools and City of Ferndale, to establish project scope and assess feasibility of requested services.
- Collaborate cross-functionally with project managers, IT support, and Virtual Chief Information Officer (VCIO) team to coordinate resources, provide pre- and post- project implementation support, and ensure adherence to budget and timeline constraints.
- Provide technical support through network management and implementation including the installation of network switches and firewalls.
- Trained and developed newly hired IT project specialists and support techs.
- Utilized Autotask, a ticket management system, to manage internal and external projects/requests, overseeing five to ten competing projects simultaneously.
- Revamped the microproject processes which resulted in the completion of 10 additional projects monthly.
- Networking infrastructure: Led the replacement of networking infrastructure for two schools in Detroit including Jalen Rose Academy and Loyola High School which increased network speed and stronger internet connections.
- Server Migration: Managed the migration from a local server to a cloud-based (SharePoint) servers for a Cleveland-based nonprofit; this mitigated the risk of data loss during outages and increased accessibility.
- Accounting Software: Served as a consultant to direct the vendor scouting and RFP/RFQ process for an Accounting software to support a Detroit-based non-profit with their expansion initiatives; evaluated supplier capability, cost, and implementation timeline to drive a strategic and data-driven decision.
Level 2 IT Support/IT Specialist
Macro Connect
Detroit
08.2022 - 09.2023
- Served as a third-party consultant and administrator to provide IT helpdesk support for schools, nonprofits, and corporations throughout the Midwest region.
- Created new accounts, reset passwords and configured access to servers and file management software.
- Partnered with the projects and VCIO team to coordinate new projects, implement new changes, and provide post-go-live support.
- Set up routes and switches for already established networks, performed troubleshooting and problem-solving on hardware and software issues, and served as an escalation point for Level 1 support technicians.
- Provided support via remote desktop software, diagnosing customer issues over private and public network.
- Proven ability to work on a hybrid basis while exceeding performance expectations.
- Promoted from Information Technology Specialist to Level 2 IT Support in June 2023 after 10 months of employment.
Network Specialist
Romulus Community Schools
Romulus
10.2021 - 05.2022
- As a member of a team of three specialists, managed IT operations for a public school system comprised of 9 schools and 2,400 students.
- Core duties included but were not limited to laptop/Chromebook deployment, troubleshooting printers, configuring and installing routers, switches, and wireless controllers, software installation for Windows 10 & 11, asset management of devices, repairing devices, diagnosing network problems, etc.
- Strong problem-solving skills, with the ability to diagnose issues, anticipate errors, and implement effective solutions; proven experience in providing technical support and troubleshooting for computer systems, software applications, and electronic equipment.
Materials Area Supervisor Intern
Stellantis
Trenton
06.2021 - 08.2021
- Managed a team of 15 employees to execute daily supply chain operations including but not limited to shipping and receiving and mitigating the risk of material shortages and line stoppages.
- Executed performance management via leading team meetings, delegating assignments, and meeting with the labor representative to manage employee relations matters, coordinate disciplinary action, etc.
- Partnered with assembly supervisors, manufacturing engineers, and Human Resources to problem-solve, perform root cause analysis and resolve employee relations matters.
- Led safety walks to ensure that employees were wearing the mandated PPE to mitigate the risk of work-related safety incidents.
Education
Bachelor of Science (B.S.) - Information Assurance, Security
Eastern Michigan University
Associate of Science (A.S.) - Cybersecurity
Henry Ford College
Skills
- Team Leadership
- IT Project Management
- IT Consulting
- Cybersecurity
- Stakeholder Management
- Helpdesk Support
- Risk Management
- Troubleshooting
- IT Asset Management
- Customer Relationship Management
- Supply Chain Management
- Performance Management
- Operations Management
- Workforce Management
- Training & Development
- MS Office Suite
- Ticket Management Systems
Certification
CompTIA Security Plus Certified
Timeline
Client Technology Analyst
Trinity Health
02.2026 - Current
It Project Specialist (Project Manager)
Macro Connect
09.2023 - 02.2026
Level 2 IT Support/IT Specialist
Macro Connect
08.2022 - 09.2023
Network Specialist
Romulus Community Schools
10.2021 - 05.2022
Materials Area Supervisor Intern
Stellantis
06.2021 - 08.2021
Bachelor of Science (B.S.) - Information Assurance, Security
Eastern Michigan University
Associate of Science (A.S.) - Cybersecurity
Henry Ford College