Moses Aniamaka

Imaging of Laptops and Desktop Computers for Clinical and Private use
Installation and maintenance of Zebra Bar Code Scanners and Label Printers
Set up of Microsoft multifactor authentication account for users
Degaussing of Hard drives: Nvmes, SSDs and Sata
Fluking of jacks using Network cable tester to verify proper functioning of network jacks
Use of SCCM, Microsoft Configuration Manager
Setup and deployment of Laptops and Desktop computers, docking station (Hp or Dell)
Citrix Workspace
ServiceNow ticketing system
Technical Support and Analysis
IT service improvements.
Active Directory Domain and Computers
Improving customer experience
Decommissioning of Desktop PCs and Laptops.
Workstation on wheels (WOWs)
Computer on wheels (COWs)
Setup and Deployment of Avaya phones for users
Troubleshooting issues on Voalte carts and Voalte iPhones in Imprivata Mobile Access Management

Install computer peripheral hardware and software
Set up accounts for hospital staff in Active Directory
Proficient with Meditech EHR system for setting up end user accounts
Escalate issues to Tier III if unable to be resolved within the specified time frame
Assure phone calls and requests are handled in a timely manner
Use SYSAID ticketing system for assigning and closing of tickets
Remote Desktop efficient for logging into end user computers
Add printers to PCs both on-site and remotely
Use of Director, Cisco Jabber, CmRc Viewer, VIP Manager, AD manager plus software
Set up users for MFA, remote access to the Sinai portal
Help care givers resolve their IT related issues
Support remote users using Microsoft multifactor authenticator
Identity and Access Management functions - account provisioning and deprovisioning
Documents repeated processes in the knowledge base

Installed computer peripheral hardware and software
Planned and scheduled maintenance upgrades
Maintained records of software licenses
Set up accounts for staff
Assured phone calls and requests were handled in a timely manner
Assigned appropriate tickets for hardware requests
Monitored network to ensure optimization and downtime was avoided
Escalated to Tier II if unable to resolve issues within the specified time frame
Maintained backups periodically
Recommended modification to existing procedures when required
Managed stock of equipment, consumables, and other supplies

Monitored MTN Sites using ACC application monitoring tool
Sent hourly and weekly reports using Microsoft Excel
Responsible for managing a team of seven NOC Engineers per shift
Used V-lookup and Pivot Table for Analysis
Logged and updated issues on the Citrix ticketing system
Responded to network faults and liaised with Base Transceiver Station engineers to ensure such faults are resolved within the specified parameter threshold
Captured power alarms on the Network Management Software and escalated them to ensure sites are attended to promptly to avoid critical transmission issues
Liaised with MTN Network management center for prompt closure of open tickets
Ensured that power and other related alarms are correctly diagnosed
Monitored Base Transceiver Stations, HUBS, BACKBONES and OADMS to ensure effective network signals
Tools: Ericsson OSS, Alarm Viewer, ACC, ZTE Netnumenn Huawei I-Manager 2000, Citrix Remedy for opening, closing and updating trouble tickets
(Lagos State, Nigeria)

Monitored and allocated network nodes promptly, escalating network faults
Responded to network faults and liaised with Base Transceiver engineers to ensure they are resolved within the specified parameter threshold
Coordinated with Network management center for correct and prompt forwarding of trouble tickets for speedy response
Tools: OSS, Alarm Viewer, Huawei I-Manager 2000, Citrix Remedy for opening, closing and updating trouble tickets
Monitoring allocated MTN Sites (network nodes) and reacting promptly to related faults
Faults Escalated to FSE are Coordinated remotely till closure
Managing the fault log and pulling charts for weekly reports
Analyze critical alarms, escalated to FSEs and obtained feedback on problems solutions
Reducing downtime to barest minimum and keeping up time (or mean time) above 90%
Ensuring that power related faults are correctly diagnosed and escalated
Provide 24
7
365 surveillance troubleshooting, controlling and resolving of all network related faults
Real Time Performance monitoring of all network elements effectively and provide daily reports for the next action to be carried out to improve network quality