Herbert Clark
852 Rutherford Dr. ,TX
Summary
Proven leader with a track record of enhancing team performance and customer engagement at NOVO 1. Excelled in financial management and conflict resolution, boosting sales through strategic negotiations and active listening. Achieved consistent performance goals by mentoring teams in sales and collections, demonstrating exceptional goal-oriented skills and team oversight.
Overview
9
9
years of professional experience
Work History
Collections Lead
Wells Fargo Auto Loan Center
Irving, TX
08.2017 - 08.2022
- Used probing techniques to determine debtors' reasons for delinquency.
- Processed payments and applied to customer balances.
- Trained new team members on scripts, company services, and collection strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Negotiated to collect balance in full.
- Assisted in implementing procedures and policies to facilitate timely payments.
Sales Supervisor
NOVO 1
Fort Worth, TX
02.2013 - 07.2017
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Promoted exceptional customer service by engaging clients on sales floor.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Education
Lamar High School
Arlington, TX06.2011
Skills
- Goal-Oriented
- Account Reconciliation
- Issue investigation
- Outbound Calling
- Goals and performance
- Conflict resolution techniques
- Performance Improvements
- New Hire Training
- Financial Management
- Collections
- Sales experience
- Persuasion techniques
- Active listening abilities
- Team Oversight
Timeline
Collections Lead
Wells Fargo Auto Loan Center
08.2017 - 08.2022
Sales Supervisor
NOVO 1
02.2013 - 07.2017
Lamar High School