Herbert Rager
Kent,OH
Summary
Driven professional with a proven track record in team leadership and complex problem-solving, honed across roles from Manager at Waterway Carwash to Administrative Specialist with the United States Marine Corps. Excelled in enhancing operational efficiency and customer satisfaction, demonstrating expertise in document management and verbal communication. Achieved significant improvements in team performance and service delivery by implementing strategic initiatives.
Overview
10
10
years of professional experience
Work History
Manager
Waterway Carwash
01.2023 - Current
- Accomplished multiple tasks within established timeframes while.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Performed regular audits to insure accurate information on stock and when more orders were needed.
Sales Associate/Dispatcher Coordinator
Perfect Power Wash
03.2022 - 11.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Planned well coordinated routes for over 40 trucks condensing time and efficiency for drivers and rerouting when needed.
Administrative Specialist
United States Marine Corps
01.2015 - 09.2021
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation for over 100 personnel.
- Prepared project documents, reports and brochures.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Handled incoming and outgoing mail.
Part Runner
Mac LTD
05.2019 - 01.2020
- Maintained accurate logs of all parts taken from warehouse.
- Monitored supplies of key inventory items.
- Got parts for 30 or more employees throughout company on daily basis.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Oversaw daily operations to ensure high levels of productivity
Education
High School Diploma -
Theodore Roosevelt High School
Kent, OH06.2013
Skills
- Document management
- Correspondence preparation
- Filing
- Managing office supply inventory
- Inbound phone call handling
- Proficient in Word and Excel
- Verbal and written communication
- Time Management
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Schedule Preparation
Snow Boarding
Picked up snow boarding at a working event and have been into it for a few years. It requires balance and concentration which makes for a fun thrilling time.
Reading
When i have free time, reading is a fun pass time. I'm into many different genres and just read what i want.
Video games
I've always been into games, so I've always thought of it as something i could talk about a lot
Timeline
Manager
Waterway Carwash
01.2023 - Current
Sales Associate/Dispatcher Coordinator
Perfect Power Wash
03.2022 - 11.2022
Part Runner
Mac LTD
05.2019 - 01.2020
Administrative Specialist
United States Marine Corps
01.2015 - 09.2021
High School Diploma -
Theodore Roosevelt High School
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