Summary
Overview
Work History
Education
Skills
Timeline
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Herbert Suarez ABOC, LO#010452-01

Farmingdale,NY

Summary

Licensed Optician in New York State and ABO certified with significant exposure to sales, service and administrative functions. Capable of educating patients, managing documentation and updating digital records. Skilled in customer interactions and satisfaction. Trouble shooting specialist, and problem solving enthusiast.


Highly motivated, with experience in resolving customer complaints and promoting conflict resolution. Professional skills in edging, mounting, adjusting and trouble shooting progressives. Highly organized and detail-oriented. Capable of multitasking effectively to handle different needs of multiple patients with speed and accuracy.

Overview

8
8
years of professional experience

Work History

Licensed Optician /Lab Manager

MYKITA
New York, New York
08.2019 - Current
  • Reviewed, ordered, edged, and verified jobs to highest quality standards without losing sight of cost-effective approach
  • Monitored timely delivery of all lenses, part orders, and repairs
  • Proactively intervened with any potential order delays before arise
  • Oversee staff eye wear dispensing, adjustment, repairs, and maintenance
  • Team leader for RX troubleshooting
  • Kept lab, machines and tools flawlessly clean and maintained on regular schedule based on management guidelines from manufacturer recommendations
  • Notified clients of all order status/completion, including proactive outreach in case of delays
  • Checked monthly lab statements for accuracy of pricing, including discounts and credits
  • Monitored staff organization and suggested improvements to daily functionality
  • Educated clients about how to adapt to, wear and care for Progressive lenses
  • Helped clients try on and select new frames and recommended lens options to meet specific needs
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands
  • Maintained thorough records of customer information, prepared detailed work payments, and collected balances from customers
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders

Lab Manager/ Aprentice Optician

Cohen's Fashion Optical
Massapequa, NY
10.2016 - 08.2019

Worked in a team-oriented fast paced environment

  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Contacted patients when eyeglasses or contact lenses arrived in store and used optical tools to assist with final fitting.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.

Optical Lab Manager

Sterling Optical
Huntington, NY
11.2018 - 03.2019
  • Minimized costs and maximized returns resulting in smaller lab bills at the end of each month
  • Identified and resolved Lab issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Communicated value and position to sales team and developed tools to support selling process
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Minimized job breakages to ensure a more satisfied customer base
  • Effectively managed workflow to ensure early deadlines and customer satisfaction

Opthalmic Lab Technician

Sterling Optical
Massapequa Park, NY
10.2015 - 05.2017
  • Prepared work orders outlining all specifications for new lenses and frames
  • Helped clients try on and select new frames and recommended lens options to meet specific needs
  • Educated clients about how to adapt to, wear and care for eyeglasses
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat
  • Completed facial measurements such as temple length, bridge size and vertex distance

Education

ABO Certified

American Board Of Opticianry
11.2020

Ophthalmic Dispensing

Carrer Progression Program (CCP)
NAO
2018

Math And Science

Nassau Community College
Garden City, NY
2014

High School Diploma -

H Frank Carey High School
Franklin Square, NY
2012

Skills

  • Ordering measurement's
  • Trouble Shooting Progressive
  • Frame adjustment specialist
  • Eyeglass fittings
  • Alignment corrections
  • Frame Repair Specialist
  • Finishing and mounting
  • Bilingual in English and Spanish
  • Specialty in lens ordering
  • Sales assistant
  • Staff training experience
  • Three-piece edging and adjusting
  • Specialty on ME1000, Specialty on MRBLUE 20
  • Specialty on Ice9000, Specialty on MRORANGE
  • Specialty on LE9000, Experienced with ESSILOR KAPPA
  • Experience with manual lensometer
  • Experience with digital lensometer
  • Solution-oriented mindset
  • Verifying prescriptions
  • Highly motivated and excellent team player
  • Independent and organized work habits
  • Time oriented
  • Medical terminology knowledge
  • Exceptional Customer Service
  • ZEISS product knowledge
  • SHAMIR product knowledge
  • ESSILOR product knowledge
  • Multi-tasking strength
  • Shipment processing
  • Fashion trend knowledge

Timeline

Licensed Optician /Lab Manager

MYKITA
08.2019 - Current

Optical Lab Manager

Sterling Optical
11.2018 - 03.2019

Lab Manager/ Aprentice Optician

Cohen's Fashion Optical
10.2016 - 08.2019

Opthalmic Lab Technician

Sterling Optical
10.2015 - 05.2017

ABO Certified

American Board Of Opticianry

Ophthalmic Dispensing

Carrer Progression Program (CCP)

Math And Science

Nassau Community College

High School Diploma -

H Frank Carey High School
Herbert Suarez ABOC, LO#010452-01
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