MONIQUE RICHARD
Mill Creek
Summary
Detail-oriented optical professional with over 30 years of experience, known for enhancing patient experiences and fostering teamwork. Expertise in clinical operations and effective communication ensures a high standard of care while achieving operational goals.
Overview
9
9
years of professional experience
Work History
LICENSED PRACTICE MANAGER OPTICIAN
SILVER LAKE EYE CLINIC
Everett
09.2016 - 12.2025
- FACILITATED ADMINISTRATIVE TASKS FROM REGIONAL AND MARKET MANAGERS TO CREATE EASIER WORK FLOW
- KEEPING PATIENT CARE THE MOST ESSENTIAL PART OF THE DAY
- PROVIDED LEADERSHIP AND GUIDNCE TO HELP STAFF MEET GOALS AND GAIN BONUSES
- FACILITATED INVENTORY, RETURNS, AND RECEIVING OF ALL PRODUCTS; MEDICAL AND OPTICAL
- MOTIVATED STAFF BY GIVING DIRECTIONS IN A POSITIVE CONSTRUCTIVE FEEDBACK
- I BUILT MY OFFICE ON LEADERSHIP OF WHAT MY PATIENT'S NEEDS ARE, FROM PICKING OUT FRAMES TO MAKING SURE I AM BILLING THEIR INSURANCES CORRECTLY
- COLLABORATED WITH OPTOMETRISTS ON PATIENT'S PRESCRIPTIONS AND TREATMENT PLANS
- MOTIVATED STAFF BY GIVING POSITIVE AND CONSTRUCTIVE FEEDBACK .
- ASSESSED MEDICAL OFFICE OPERATIONS, IDENTIFIED AREAS OF IMPROVEMENT, AND WORKED TOGETHER TO CREATE PLANS FOR POSITIVE ACTIONS.
- SAW FRAME AND PHARMA REPS THAT WOULD FIT THE STYLE OF MY CLINIC AND DOCTORS NEEDS
- MANAGED DAILY OPERATIONS OF A BUSY EYE CLINIC
- TRAINED AND ORERED FOR NEW CONTACT LENS WEARERS
- COORDINATED WITH THE DOCTORS ON CONTACT LENS MEASUREMENTS AND BEST FIT FOR PATIENTS
- INVESTIGATED AND RESOLVED CUSTOMER COMPLAINTS AND ADJUSTED AND REPAIRED CUSTOMER EYEWEAR.
Education
ABO CERTIFIED - OPTICIANRY
APPRENTICED OTICIAN
Seattle, WA09-1999
Some College (No Degree) - Clinical Child Psychology
Gonzaga University
Spokane, WAHigh School Diploma -
MARINER HIGH SCHOOL
Everett, WA05-1990
Skills
- Patient relationship management
- Clinical operations
- Inventory management
- Patient billing
- Problem solving
- Effective communication
- Customer complaint resolution
- Optical measurement
- Leading teams
- Positive feedback delivery
- Critical thinking
- Insurance referral facilitation
- Managing files and records
- Supplies ordering
Timeline
LICENSED PRACTICE MANAGER OPTICIAN
SILVER LAKE EYE CLINIC
09.2016 - 12.2025
ABO CERTIFIED - OPTICIANRY
APPRENTICED OTICIAN
Some College (No Degree) - Clinical Child Psychology
Gonzaga University
High School Diploma -
MARINER HIGH SCHOOL