Herbert Marquez Jr
Business and Administration
Houston,TX
Summary
Dedicated bilingual customer service specialist accustomed to working in fast paced environments with the ability to handle difficult clients quickly and successfully. Reliable and driven with strong time management and prioritizations abilities. Advance within highly competitive environments where leadership skills are the keys to success. An effective team member with the skills necessary to direct, train, and motivate staff to its fullest potential.
Overview
13
13
years of professional experience
Work History
Regional Administrator
Captiveaire
Houston, TX
01.2023 - Current
- Responded effectively to sensitive inquiries or complaints.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Directed and oversaw office personnel activities.
- Planned staff and training meetings and scheduled conference rooms.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Field Service Specialist
Sunnova Energy Corp.
Houston, TX
01.2022 - 10.2022
- Performed daily and preventive system service maintenance
- Wrote detailed service reports describing work completed, issues and recommendations
- Explained and recommended service options to customers/operations team and detailed costs
- Analyzed equipment data to isolate and diagnose faults
- Inspected and analyzed work orders completion and next action to resolve issues
- Corrected out-of-sequence steps and processes
- Verified contract for equipment warranties and invoices.
Field Service Administrator
Sunnova Energy Corp.
Houston, TX
01.2020 - 12.2021
- Trained employees on best practices and protocols while assisting supervisor to maintain optimal productivity
- Communicated company philosophies and policies, demonstrated work routines and documents
- Contributed in assisting with office tasks, including working over-time during busy periods and staff absences
- Managed work requests, new orders, quotes, and approvals while coordinating logistics SVC request for Tesla
- Assisted in creating and implementing administrative processes and procedures to prioritize job tasks and establish personnel responsibilities
- Entered data based on updates and work processes
Operations Manager/Inventory Specialist
METRO BY T-MOBILE CORPORATE
HOUSTON, TX
03.2018 - 01.2020
- Trained Sales Representatives in day-to-day operations, as well as coached team in most effective sales practices
- Consistently exceeds expectations and displays mastery of day-to-day operations which evidently led to a promotion at one of the highest performing locations in the nation
- Accurately complete Monthly and Quarterly audits of In-Store Operations and Inventory
- Coordinate logistics for new inventory and collaborate with members of leadership to develop new Marketing strategies according to market changes
Residential Life Assistant/Tutor
THE VILLAGE SCHOOL
HOUSTON, TX
11.2012 - 05.2017
- Assisted Leadership with Daily Procedures and developed exciting extra- curricular programs for International Students
- Tutored and Mentored Students to achieve Academic Excellence
- Bilingual Liaison for prospective families interested in enrolling their children into the Residential Boarding Program
Sales Associate/Commercial Accounts Representative
ADVANCE AUTO PARTS
HOUSTON, TX
02.2011 - 03.2013
- Built rapport while diagnosing the core issues to resolve the matter and provide assurance to all clients
- Troubleshoot issues hands-on while adhering to OSHA Regulations
- Coordinated Commercial Distribution orders to local businesses
Education
TEXAS REAL ESTATE LICENSE -
Champions School of Real Estate
Houston, TX01.2010
Skills
- Escalations
- Troubleshooting
- Staff training and development
- Logistics
- Recruiting
- Contract negotiations
- Microsoft Suite
- Work order management
- Tableau
- Salesforce
- FieldLink
- Training and mentoring
- Faculty Management
- Student Discipline
- Student Program Coordination
- School event coordination
- Schedule Coordination
- Process improvements
- Instructional leadership
- Goal planning
- Staff Development
- Staff Evaluation
- Team Building
Languages
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Timeline
Regional Administrator
Captiveaire
01.2023 - Current
Field Service Specialist
Sunnova Energy Corp.
01.2022 - 10.2022
Field Service Administrator
Sunnova Energy Corp.
01.2020 - 12.2021
Operations Manager/Inventory Specialist
METRO BY T-MOBILE CORPORATE
03.2018 - 01.2020
Residential Life Assistant/Tutor
THE VILLAGE SCHOOL
11.2012 - 05.2017
Sales Associate/Commercial Accounts Representative
ADVANCE AUTO PARTS
02.2011 - 03.2013
TEXAS REAL ESTATE LICENSE -
Champions School of Real Estate
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