Herendira Villasenor-Miyagi
Longwood,FL
Summary
Dynamic leader with proven expertise in team leadership and customer relationship management, honed at Don Julio Mexican Kitchen and Tequila Bar. Excelled in enhancing customer satisfaction and team productivity through effective conflict resolution and strategic planning. Skilled in both staff development and performance management, achieving significant improvements in operational efficiency and service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Agave Azul Cocina Mexicana
Winter Park, FL
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
Don Julio Mexican Kitchen and Tequila Bar
Lake Mary, FL
05.2019 - 01.2023
- Directed team operations to achieve organizational goals.
- Led strategic initiatives to enhance productivity and efficiency.
- Managed resources effectively to support organizational goals.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Server
Habaneros Mexican Cuisine
Orlando, FL
03.2017 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate Degree In Culinary Arts -
Johnson & Wales University
Charlotte, NCBachelor Of Business Administration And Management -
Wake Technical Community College
Raleigh, NCBachelor Of Hospitality Management -
Wake Technical Community College
Raleigh, NCHigh School Diploma -
Apex High School
Apex, NCSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Relationship building
- Strategic planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
Certification
Serv Safe Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Agave Azul Cocina Mexicana
01.2023 - Current
Manager
Don Julio Mexican Kitchen and Tequila Bar
05.2019 - 01.2023
Server
Habaneros Mexican Cuisine
03.2017 - 09.2019
Associate Degree In Culinary Arts -
Johnson & Wales University
Bachelor Of Business Administration And Management -
Wake Technical Community College
Bachelor Of Hospitality Management -
Wake Technical Community College
High School Diploma -
Apex High School