Heri Mulungula
Business Management And Marketing
New Haven,CT
Summary
As a versatile Applied and Resource Economics major with a Business Management and Marketing concentration at the University of Connecticut, I possess a unique blend of technical skills, leadership experience, and cultural competence that make me an ideal candidate for any position that requires a results-driven mindset and a commitment to excellence
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Fitness attendant
University of Connecticut
Storrs, CT
08.2022 - Current
- Provide excellent customer service by greeting members, answering questions, and providing guidance on exercise techniques and equipment usage
- Monitor and ensure the cleanliness and maintenance of the fitness equipment, locker rooms, and other areas of the facility to provide a safe and hygienic environment for members
- Develop and maintain positive relationships with members by demonstrating a strong work ethic, a positive attitude, and a commitment to their overall health and wellness.
Cadet Leadership
Army ROTC Cadet
Storrs, CT
08.2021 - Current
- Lead and manage the planning and execution of company-level (~60 cadets) training programs, including coordination of resources, scheduling, and risk management, resulting in increased unit readiness and successful achievement of training objectives
- Participate in extensive leadership training, developing effective communication skills, critical thinking, and small team leadership abilities to commission as a 2nd Lieutenant upon graduation
- Develop strong skills in team organization, planning and decision-making, and adaptability through active participation in military training exercises and practical leadership experiences
- Demonstrate a commitment to professional development and service by volunteering for community outreach events and participating in extracurricular activities that promote physical fitness, teamwork, and leadership excellence.
Computer Technician Intern
Yale Information Technology Services
New Haven, CT
06.2017 - 09.2017
- Prepared computers for distribution by using imaging tools to deploy software on Windows and Apple OS X computers, and Citrix thin clients, resulting in an efficient and streamlined deployment process
- Installed computers in Yale's classrooms and public areas, ensuring proper setup and configuration, and providing training and support to end-users, which improved access to technology resources and enhanced productivity
- Provided excellent customer service through telephone, email, and face-to-face communication, addressing a diverse range of computer queries, delivering bespoke solutions, and making appropriate referrals, resulting in high levels of customer satisfaction
Volunteer
Yale New Haven Hospital / Integrated Refugee & Immigrants, IRIS
07.2017 - Current
- Distributing orientation information and materials to new refugees
- Providing oral translations and interpretations for Swahili, Bembe and French-speaking patients in hospital, successfully maintaining the pace with native speakers to deliver real-time comprehension
Education
Bachelor of Science - Applied and Resource Economics, Business Management and Marketing
University of Connecticut
Storrs, CT 08.2019 - Current
Skills
Computer: Troubleshooting, Microsoft Office, Google Suite, PDF Editing (Adobe Reader, Foxit Reader), Programming (MATLAB, Mathematica, R), Statistics (SPSS, SAS)
undefinedTimeline
Fitness attendant
University of Connecticut
08.2022 - Current
Cadet Leadership
Army ROTC Cadet
08.2021 - Current
Bachelor of Science - Applied and Resource Economics, Business Management and Marketing
University of Connecticut
08.2019 - Current
Volunteer
Yale New Haven Hospital / Integrated Refugee & Immigrants, IRIS
07.2017 - Current
Computer Technician Intern
Yale Information Technology Services
06.2017 - 09.2017
Similar Profiles
Ethan FunkEthan Funk
UCONN Dining Hall Student Employee at University of ConnecticutUCONN Dining Hall Student Employee at University of Connecticut
Olivia WrightOlivia Wright
STUDENT-ATHLETE at University of ConnecticutSTUDENT-ATHLETE at University of Connecticut
Zihan YuZihan Yu
Undergraduate Researcher - Mani Research Group at University of ConnecticutUndergraduate Researcher - Mani Research Group at University of Connecticut
VALERIE E. JENKELUNASVALERIE E. JENKELUNAS
Assistant Director of Academic Support at University of ConnecticutAssistant Director of Academic Support at University of Connecticut
Adam MalachiAdam Malachi
Fulfillment Associate at AmazonFulfillment Associate at Amazon