HERIBERTO CASTRO
Waco
Summary
IT Analyst with over a decade of extensive expertise in optimizing healthcare IT systems and network infrastructure to enhance operational efficiency and patient care. Demonstrates a visionary approach in pioneering custom solutions and implementing advanced monitoring systems, significantly improving response times and data integrity. Proficient in data analysis, user training, and system integration, with a strong commitment to continuous improvement and innovation in technology solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Epic Prelude Analyst
Waco Family medicine
06.2024 - Current
- Optimised Epic Prelude system at Waco Family Medicine, enhancing data integrity and streamlining workflows for improved patient care and operational efficiency
- Pioneered custom Epic Prelude solutions, addressing unique challenges in healthcare IT and fostering a culture of continuous improvement
Technical consultant Patient monitoring
Philips Healthcare
06.2022 - 06.2024
- Delivered measurable improvements in patient care through strategic implementation of advanced monitoring systems, significantly reducing response times
- Managed network infrastructure, optimising system performance and security
- Implemented automated backup solutions, reducing data loss risk and enhancing disaster recovery capabilities
Systems administrator
Texas Farm Bureau
08.2021 - 06.2022
- Coordinated with IT teams to integrate new technologies, enhancing overall system functionality
- Provided technical support and training to staff, improving digital literacy
Network Administrator
Groesbeck I.S.D.
12.2020 - 08.2021
- Meticulously monitored network performance, identifying and addressing potential issues proactively
- Maintained comprehensive documentation of network configurations and protocols
Director of I.S.
Hill Regional Hospital
02.2020 - 12.2020
- Led strategic IS initiatives, optimising hospital operations
- Implemented cutting-edge systems, enhancing patient care and data security
- Drove significant improvements in efficiency and cost-effectiveness
Helpdesk Engineer
Empereon Marketing
06.2018 - 02.2020
- Optimised helpdesk processes, reducing ticket resolution time and enhancing customer satisfaction
- Implemented new troubleshooting techniques for complex IT issues
Systems administrator
Lake Granbury Medical Center
01.2015 - 03.2018
- Streamlined IT operations, cutting response times and enhancing user satisfaction through efficient ticketing system and knowledge base creation
Education
Bachelor - Information Systems
University of North Texas
Denton, TX08-2019
Skills
- Data Analysis
- User Training
- System Integration
- Technical Documentation
- Process Improvement
Certification
- CISCO CCNA 201-300 Expires 04/01/26
- EPIC Prelude Administration obtained 12/01/24
Personal Information
Title: IT ANALYST
Timeline
IT Epic Prelude Analyst
Waco Family medicine
06.2024 - Current
Technical consultant Patient monitoring
Philips Healthcare
06.2022 - 06.2024
Systems administrator
Texas Farm Bureau
08.2021 - 06.2022
Network Administrator
Groesbeck I.S.D.
12.2020 - 08.2021
Director of I.S.
Hill Regional Hospital
02.2020 - 12.2020
Helpdesk Engineer
Empereon Marketing
06.2018 - 02.2020
Systems administrator
Lake Granbury Medical Center
01.2015 - 03.2018
Bachelor - Information Systems
University of North Texas
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