Tonya Higdon
Epic Application Analyst
Washington,IL
Summary
Seasoned IT Analyst with over 13 years experience working in EMRs with 10 years as an Epic Application Analyst. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
2
2
years of post-secondary education
7
7
Certificates
Work History
Epic Cadence and Prelude Analyst
UnityPoint Health
Des Moines, Iowa
12.2017 - Current
- New ambulatory and hospital-based clinic build for Cadence and Prelude.
- Work with customers on enhancements to improve system while providing excellent customer service.
- Technical lead for 3 upgrades and testing.
- Implementation of MyChart features related to direct scheduling with e-check-in and creation of e-Signature documents; and open scheduling with decision tree appointment scheduling build related to COVID.
Epic Ambulatory Analyst
UnityPoint Health - Des Moines
Des Moines, Iowa
12.2012 - 12.2017
- Build and support for successful roll out of EpicCare Ambulatory for 12 regions in 3 states for 600+ clinics from May 2013 until 2015.
- Led specialty clinic optimizations post implementation of EpicCare Ambulatory. Obtained Ambulatory Specialty Setup certification July 2013.
- Assisted with creation of Physician Builder program post go-lives.
IT Senior Analyst
UnityPoint Health Central Illinois Region
Peoria, Illinois
04.2007 - 12.2012
- Successful implementation of Horizon Ambulatory Care (HAC) EMR for 75+ Ambulatory Clinics from April 2007 until April 2008.
- Primary template creator for provider documentation.
- Lead Trainer for 500+ employed physicians and staff including maintaining curriculum with each upgrade and new employee training.
- Primary report writer for Ambulatory Clinics.
Medical Transcriptionist
UnityPoint Health Central Illinois Region
Peoria, Illinois
01.1993 - 04.2007
- Translated medical jargon into correct terminology.
- Demonstrated excellent skills to understand diverse accents and dialects.
Medical Records and Health Information Technician
UnityPoint Health Central Illinois Region
Peoria, Illinois
07.1988 - 01.1993
- Processed medical records requests from outside providers according to facility, state and federal law.
- Reviewed charts and flagged incomplete or inaccurate information.
Education
Associate of Applied Science - Information Technology
Illinois Central College
East Peoria, Illinois 08.1998 - 05.2000
Skills
Organization and Time Management
Certification
EpicCare Ambulatory
Accomplishments
Epic Decision Tree Badge -2021.10
Timeline
Epic Cadence and Prelude Analyst
UnityPoint Health
12.2017 - Current
Epic Ambulatory Analyst
UnityPoint Health - Des Moines
12.2012 - 12.2017
IT Senior Analyst
UnityPoint Health Central Illinois Region
04.2007 - 12.2012
Associate of Applied Science - Information Technology
Illinois Central College
08.1998 - 05.2000
Medical Transcriptionist
UnityPoint Health Central Illinois Region
01.1993 - 04.2007
Medical Records and Health Information Technician
UnityPoint Health Central Illinois Region
07.1988 - 01.1993
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