Kayla Carney
Toms River,NJ
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with anenthusiastic style and insightful approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Epic Credentialed Trainer Cadence/Prelude, Phoenix
RWJBarnabas Health
10.2021 - Current
- Facilitated virtual, in-person and blended learning sessions.
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Supported three waves of users during EHR go-live.
Patient Access Representative
Barnabas Behavioral Health
06.2020 - 10.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on hospital processes and procedures.
- Verified patient insurance eligibility and entered patient information into system.
Room Sales
Ramada Hotel and Suites
10.2018 - 06.2020
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Managed customer accounts to secure customer satisfaction and repeat business.
Front End Supervisor
Dicks Sporting Goods
05.2017 - 10.2018
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Masters of Healthcare Administration -
University of Arizona Global Campus
Chandler, AZ11.2023
Bachelors of Communication -
Kean University
Union, NJ05.2021
Associates of Liberal Arts -
Ocean County College
Toms River, NJ06.2018
Skills
- Team Collaboration
- Healthcare Industry Knowledge
- Learning Management Systems
- Critical Thinking
- Conflict Resolution
- Goals and Performance
- Customer Communication
- Multitasking and Organization
- Insurance Verification
- Team Leadership
- Medical Terminology
- Relationship Building
Certification
- Epic Patient Access Curriculum Accreditation
- Hootsuite Certified
- Summa Cum Laude Graduate
- Dean's List
- NJ STARS I and NJ STARS II
Timeline
Epic Credentialed Trainer Cadence/Prelude, Phoenix
RWJBarnabas Health
10.2021 - Current
Patient Access Representative
Barnabas Behavioral Health
06.2020 - 10.2021
Room Sales
Ramada Hotel and Suites
10.2018 - 06.2020
Front End Supervisor
Dicks Sporting Goods
05.2017 - 10.2018
Masters of Healthcare Administration -
University of Arizona Global Campus
Bachelors of Communication -
Kean University
Associates of Liberal Arts -
Ocean County College
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