Heriberto Garza
ANNA,TEXAS
Summary
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in equipment Installation, repair and maintenance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Tech V
Charter Communnications
01.2022 - Current
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
City Carrier Assistant
USPS
03.2021 - 12.2021
- Operated vehicles and equipment to transport packages and mail pieces.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
CSR Billing
Charter Communnications
12.2020 - 02.2021
- Communicated with customers to provide updates, gather information and resolve issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Field Technician 2
Charter Communications Inc
10.2019 - 12.2020
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
Field Technician 2
Charter Communications Inc
09.2019 - 10.2019
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
Team Member
Lowes Distribution Center
06.2013 - 07.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Rod Buster
Ranger Plant Construction
04.2007 - 01.2014
- Cut metal components to required lengths using metal shears, hacksaws, and bar cutters.
- Used appropriate safety measures and encouraged other team members to do same in effort to avoid job site injuries.
- Complied with OSHA and company safety guidelines for height safety, lock out tag out, confined space, and hazardous material handling.
- Erected structural steel and iron frameworks for bridges, buildings and other structures.
- Inspected equipment for functionality and safety to achieve effective, productive and long-term use.
- Studied blueprints to determine accurate lengths for reinforcement bars and cut pieces.
Education
No Degree -
Eagle Pass High School
Eagle Pass, TXSkills
- Project Management
- Switches and Routers
- Construction Layout
- Truck Loading
- Forklift Driving
- Advanced Troubleshooting
- Construction
- Team Collaboration
- Installation Procedures
- Educate Subscribers
- Ladder Work
Certification
- Certified Broadband Technician, Charter Communictaions
Languages
Spanish
Native or Bilingual
Timeline
Field Tech V
Charter Communnications
01.2022 - Current
City Carrier Assistant
USPS
03.2021 - 12.2021
CSR Billing
Charter Communnications
12.2020 - 02.2021
Field Technician 2
Charter Communications Inc
10.2019 - 12.2020
Field Technician 2
Charter Communications Inc
09.2019 - 10.2019
Team Member
Lowes Distribution Center
06.2013 - 07.2017
Rod Buster
Ranger Plant Construction
04.2007 - 01.2014
No Degree -
Eagle Pass High School
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