Heriberto Macedo

Ralphs Fresh Fare

Dana Point, California

12.2021 - Current

Led daily operations and staff management in a busy grocery store environment.
Implemented store merchandising strategies to enhance product visibility.
Maintained compliance with health and safety regulations in all departments.
Resolved customer inquiries and complaints with effective communication techniques.
Collaborated with management to develop promotional events and initiatives.
Resolved conflicts between employees or between customers and employees in an efficient manner.
Identified process improvements needed within the department in order to meet organizational goals.
Developed strategies for improving departmental efficiency and customer service.
Maintained a safe work environment by enforcing safety protocols and adhering to OSHA standards.
Assigned tasks to staff based on individual strengths, skillsets, and experience levels.
Provided day-to-day leadership to department staff, ensuring effective operations and compliance with company policies.
Managed vendor relationships in order to ensure quality products at competitive prices.
Monitored workflow processes to ensure timely completion of tasks and customer satisfaction.
Executed targeted merchandising and promotional plans to meet department sales goals.
Supervised, trained, and developed team members, enhancing their performance and professional growth.