Heriberto Toral
Chula vista,CA
Summary
Dynamic entrepreneur and former Core Civic Correctional Officer with a proven track record in building strong customer relationships and maintaining high standards of service at SUBWAY® Restaurants and Idalyas Mex Deli. Expert in customer service and attention to detail, adept at enhancing company reputation through exceptional service and efficient operations management.
Overview
18
18
years of professional experience
Work History
Business Owner
SUBWAY®Restaurants
06.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Business Owner
Idalyas Mex Deli
02.2017 - 06.2022
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Correctional Officer
Core Civic
04.2007 - 02.2017
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Enforced rules and regulations to maintain order among inmates.
- Conducted routine and emergency head counts.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Education
High School Diploma -
Eastlake High School
Chula Vista, CA09-2000
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
Timeline
Business Owner
SUBWAY®Restaurants
06.2022 - Current
Business Owner
Idalyas Mex Deli
02.2017 - 06.2022
Correctional Officer
Core Civic
04.2007 - 02.2017
High School Diploma -
Eastlake High School
Similar Profiles
Joshua JonesJoshua Jones
Assistant Store Manager at SUBWAY®RestaurantsAssistant Store Manager at SUBWAY®Restaurants
Jocelyn LuptakJocelyn Luptak
Team Member at SUBWAY®RestaurantsTeam Member at SUBWAY®Restaurants
Rhys McMahonRhys McMahon
Sandwich Artist at SUBWAY®RestaurantsSandwich Artist at SUBWAY®Restaurants
Mariely HernandezMariely Hernandez
Sandwich Artist at SUBWAY®RestaurantsSandwich Artist at SUBWAY®Restaurants
Ana Sofia LeonardAna Sofia Leonard
Social Media Marketing Director at Double Deuce & Whiskey GirlSocial Media Marketing Director at Double Deuce & Whiskey Girl