Heriberto Hernandez

· Diagnosed and resolved technical issues with ATMs, focusing on hardware-software integration.

· Installed, updated, and maintained complex software systems on ATMs across multiple regions.

· Conducted preventive maintenance tasks, utilizing diagnostic tools to optimize system performance.

· Provided training on equipment and software for bank staff, ensuring operational continuity.

· Collaborated with internal and external teams to troubleshoot software errors, adhering to Service Level Agreements (SLAs).

· Maintained a detailed inventory of spare parts and implemented effective tracking processes.

· Independently managed repair schedules and prioritized tasks, showcasing strong organizational skills.

· Delivered exceptional customer service, ensuring system reliability and user satisfaction.

Demonstrated familiarity with security protocols and IT compliance standards